Summary
Overview
Work History
Education
Skills
Education And Further Training
Other Activities And Interests
Personal Information
References
Certification
Timeline
Generic

Melissa Kisela

Berkeley,NSW

Summary

I am a young, fit happy and energetic person and always embracing life's challenges. I am a friendly, passionate and hardworking individual who values the opportunity to be able to provide a service and help others in need. I am anxiously awaiting the opportunity to continue to grow and learn. Working for NSW Ambulance as a communications assistant has given myself many skills and the passion to grow further in the organization such as applying for the role of Control centre officer.

With many past employment opportunities i have thrived working in a team based environment and managed fluctuating workloads thriving off problem solving and decision making.

My Personality is such that I always give 110% I am a very strong worker on my own and in a team and strive to develop further skills and knowledge to be the best I can be for myself and those around.

Overview

10
10
years of professional experience
1
1
Certification

Work History

000 Communications Assistant

NSW Ambulance
08.2022 - Current
  • Display strong telephone etiquette, effectively identify and interpret requests from callers, obtain vital location information/descriptions and contact details, control the call, promptly triage the nature problem and document all other required information in accordance with NSW Ambulance procedures
  • Provide clear lifesaving verbal instructions over the telephone
  • Touch Type
  • Refer difficult calls to Team Leaders or senior control centre officers and work with supervisors to resolve challenging calls/situations

Digital Designer

MAK Designs (small Business)
01.2020 - 12.2022
  • Create and design custom digital illustrations
  • Create a digital version of an image and turn it into a beautiful custom artwork as a gift for friends and family or a piece of art for home.
  • Utilise emails for conversing and product selections

Receptionist & Social Media Director

Circus Monoxide
01.2019 - 11.2022
  • Greet visitors and students directing them appropriately
  • Enrol students into classes, send emails, organise class rolls and take phone calls from parents and customers answering questions or referring inquiries
  • Run Facebook and Instagram pages, create appropriate posts to boost awareness and promote programs.

Senior Head Trainer

Circus Monoxide
01.2014 - 11.2022
  • Coach, guide and train students from the age of 6 - Adults in a variety of circus skills including: aerials and ground skills
  • Class format included: birthday parties, school outreach programs, Programs with children on the spectrum, supervising of open training and coordinating showcase acts.
  • Enhanced trainee performance by implementing innovative and interactive training methods tailored to individual needs.
  • Mentored junior trainers, providing guidance on effective teaching techniques and professional development strategies.
  • Led team-building exercises that boosted morale and enhanced group cohesion among participants.

Stylist

Lorna Jane
11.2021 - 04.2022
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.

Stunt Performer

Australian Ninja Warrior - Channel 7
02.2022 - 03.2022
  • Worked on set to test numerous obstacles and comment on need changes for structural and contestant needs

Aerial Trainer

Burgh Healthy Hub
01.2019 - 12.2021
  • Coach, guide and train students from the age of 6 - Adults in a variety of circus skills including: aerials and ground skills
  • Class format included: General weekly classes, Fitness and flexibility classes and coordinating showcase acts.

Acrobatic Entertainer

Action Education
01.2019 - 12.2019
  • Perform an educational acrobatic show, to primary and high schools around Australia
  • Performances using parkour and acrobatics to engage the students in Bullying prevention
  • Must learn a script and routine to perform to kids for an hour, having strong communication skills with students.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Paintball Referee

Delta Force Paintball
01.2017 - 08.2017
  • Guide paintball participants through courses against rival teams, have high communication skills and outdoor awareness to help participants win their games
  • Clean and fix paintball guns, announce winners and strategies for games.
  • Managed inventory of rental equipment, ensuring proper functionality while minimizing repair costs over time.
  • Provided a positive experience for new players by offering helpful advice on equipment usage and gameplay tactics.

Senior Aerial Trainer

Airborn Cheerleading
01.2015 - 05.2016
  • Coach, guide and train students from the age of 6 - Adults in aerial silks classes
  • Prepare class lesson plans and conduct holiday programs
  • Choreograph and coordinate student showcase acts throughout the year.

Education

Certificate 3 in Emergency Medical Call Taking -

NSW Ambulance
Sydney, NSW
08.2022

High School Diploma -

Illawarra Sports High School
Berkeley, NSW
2016

Skills

  • Internal Communications
  • Customer Service Experience
  • Teamwork
  • Leadership
  • Adaptability
  • Attention to detail
  • Approachable with high communication skills
  • Data Analysis
  • Technical Skills

Education And Further Training

  • 2016, Illawarra Sports High School, Year 12 - Certificate, English, Science, Earth and environmental, Modern History, Visual Arts, Business Studies, TSDP (talented sports development program) - Circus
  • 2002 - 2012, Lake Illawarra PCYC Gymnastics, Competed in Levels - 1,2,4,5,6 PCYC State Champion in Levels - 1,2,4,5,6
  • 2010 - current, Circus Monoxide, Circus Monoxide Youth Troupe Performer
  • 2013 - 2018, Fly Factory Melbourne - (Flying Trapeze)
  • 2014, Bathurst 'Catapult' Circus Festival, Intensive Training Sessions (Sponsorship)
  • 2013 - 2015, Mullumbimby Circus Festival, Intensive Training Sessions
  • 2016, Western Australia Circus Festival, Intensive Training Sessions (Scholarship)
  • 2015 - 2017, Airborn Cheerleading, Level 3, Level 5
  • 2018 - 2020, Justice Athletics Cheerleading, Level 6 open coed Revolution + world championships bid recipient
  • 2022 - Certificate 3 in emergency medical call taking

Other Activities And Interests

  • Reading
  • Digital Design
  • Random Acts of Dancing
  • Outdoor Activities, keeping fit and active
  • Dogs!
  • Practicing Touch Typing
  • Working/helping with children/adults and outreach programs
  • Challenges
  • Team related activities

Personal Information

Date of Birth: 11/18/98

References

  • Janelle Gaskin, NSW Ambulance communications Team Leader - 0411289549
  • Barbora Kamenska, Circus Monoxide Admin - 0427533372
  • Annie B, Social Worker - 0430202474

Certification

  • Certificate 3 Emergency Medical Calltaking
  • First Aid

Timeline

000 Communications Assistant

NSW Ambulance
08.2022 - Current

Stunt Performer

Australian Ninja Warrior - Channel 7
02.2022 - 03.2022

Stylist

Lorna Jane
11.2021 - 04.2022

Digital Designer

MAK Designs (small Business)
01.2020 - 12.2022

Receptionist & Social Media Director

Circus Monoxide
01.2019 - 11.2022

Aerial Trainer

Burgh Healthy Hub
01.2019 - 12.2021

Acrobatic Entertainer

Action Education
01.2019 - 12.2019

Paintball Referee

Delta Force Paintball
01.2017 - 08.2017

Senior Aerial Trainer

Airborn Cheerleading
01.2015 - 05.2016

Senior Head Trainer

Circus Monoxide
01.2014 - 11.2022

Certificate 3 in Emergency Medical Call Taking -

NSW Ambulance

High School Diploma -

Illawarra Sports High School

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Melissa Kisela