Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Training
Timeline
Generic

Melissa Kohler

Bentleigh East

Summary

I am an enthusiastic, self-motivated, reliable and hardworking person. I am a team player able to adapt to all challenging situations. I am able to work well both in a team environment as well as using own initiative. Able to work well under pressure and adhere to strict guidelines.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Bupa Medical Visa Services Dandenong
06.2022 - Current

Support team and whole of clinic for rostered shift
• Point of complaint and incident escalations
• Monitor customer flow whilst shift supervisor
• Oversight of customer care for rostered shift
• As required, additional clinical duties
• Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee. You are required to comply with Bupa’s risk and compliance policies, procedures, frameworks and regulatory requirements, as they apply to your specific role at Bupa.
• Ensure that Bupa Australia’s Health & Safety policy and associated policies and procedures are effectively implemented to minimise risk and to provide employees with a safe working environment and safe systems of work.
• You will continue to perform duties as part of your substantive role as required

Health Assessor

Bupa Medical Visa Services Dandenong
06.2022 - Current
  • Conduct detailed health assessment checks including taking of Blood Pressure, Height & Weight, Body Mass Index (BMI), Vision Testing, Urinalysis and Collection of blood samples via Venipuncture techniques
  • Ensure accurate documentation of results using an online platform (E- Medical and Q-Flow)
  • Facilitate smooth delivery of the applicants through the medical assessment Centre to ensure a timely and accurate service
  • To assist in administrative tasks from time to time as directed by the MAC Senior Health Assessor
  • To actively engage in clinical quality & safety improvement activities including participation in team meetings
  • Undertake further training if any gaps are identified
  • Identify and report clinical risks and incidents
  • Adhere to clinical governance and associated policies and procedures.


Shift Supervisor

Bupa Medical Visa Services Melbourne
06.2021 - 06.2022

Support team and whole of clinic for rostered shift
• Point of complaint and incident escalations
• Monitor customer flow whilst shift supervisor
• Oversight of customer care for rostered shift
• As required, additional clinical duties
• Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee. You are required to comply with Bupa’s risk and compliance policies, procedures, frameworks and regulatory requirements, as they apply to your specific role at Bupa.
• Ensure that Bupa Australia’s Health & Safety policy and associated policies and procedures are effectively implemented to minimise risk and to provide employees with a safe working environment and safe systems of work.
• You will continue to perform duties as part of your substantive role as required

Health Assessor

Bupa Medical Visa Services Melbourne
07.2014 - 06.2022
  • Conduct detailed health assessment checks including taking of Blood Pressure, Height & Weight, Body Mass Index (BMI), Vision Testing, Urinalysis and Collection of blood samples via Venipuncture techniques
  • Ensure accurate documentation of results using an online platform (E- Medical and Q-Flow)
  • Facilitate smooth delivery of the applicants through the medical assessment Centre to ensure a timely and accurate service
  • To assist in administrative tasks from time to time as directed by the MAC Senior Health Assessor
  • To actively engage in clinical quality & safety improvement activities including participation in team meetings
  • Undertake further training if any gaps are identified
  • Identify and report clinical risks and incidents
  • Adhere to clinical governance and associated policies and procedures.


Division 2 Nurse

Medibank Health Solutions – Visa Medicals
06.2011 - 07.2014
  • Performing basic assessment for visa medicals
  • Rostering
  • Stock ordering
  • Training new hires.

Education

Cert 4 in Health (Nursing) -

Holmesglen TAFE
01.2008

Certificate 2 and 3 in retail operations -

McDonalds Training Centre
01.2002

Skills

  • Problem Solving
  • Communication
  • Rostering
  • Staff management
  • Leadership
  • Stock ordering
  • Mentoring

Accomplishments

  • Received a “Thank you” Award
  • Received a “Be Brilliant’ Award
  • Special Acknowledgment in Bupa global WHS awards

Affiliations

  • AHPRA - Enrolled Nurse – Current
  • ANF Victoria – Financial member

Training

  • Paediatric Venepuncture Certificate, 2015-01-01, BMVS via Dorevitch
  • Venepuncture Refresher certificate, Current, BMVS via Dorevitch

Timeline

Health Assessor

Bupa Medical Visa Services Dandenong
06.2022 - Current

Shift Supervisor

Bupa Medical Visa Services Dandenong
06.2022 - Current

Shift Supervisor

Bupa Medical Visa Services Melbourne
06.2021 - 06.2022

Health Assessor

Bupa Medical Visa Services Melbourne
07.2014 - 06.2022

Division 2 Nurse

Medibank Health Solutions – Visa Medicals
06.2011 - 07.2014

Cert 4 in Health (Nursing) -

Holmesglen TAFE

Certificate 2 and 3 in retail operations -

McDonalds Training Centre
Melissa Kohler