Melissa Kucukozmen
Prestons, Sydney,NSW
Summary
Dynamic Senior Administrative Officer at Westmead Hospital with a proven track record in conflict resolution and customer satisfaction. Adept at optimizing workflows and enhancing team collaboration, I leverage strong problem-solving skills to exceed service expectations and maintain meticulous records. Committed to continuous improvement and professional excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Administrative Officer
Westmead Hospital
Westmead , NSW
02.2021 - Current
- Managed calendar for senior staff, scheduling appointments and preventing conflicts.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries.
- Collaborated with team members to accomplish project objectives and meet deadlines.
- Maintained detailed records of services performed for clients.
- Executed day-to-day responsibilities with accuracy and efficiency.
- Coordinated with diverse coworkers to resolve issues related to products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Seasonal Retail Assistant
Mecca
Sydney Airport , NSW
11.2024 - 01.2025
- Restocked shelves with new merchandise as needed.
- Maintained organised and clean store shelves and displays.
- Assisted in setup of promotional signage and window displays.
- Engaged customers positively, providing professional support for sales needs.
- Conducted regular inventory checks to ensure accurate stock levels.
- Organised storeroom items by size, color, or type.
- Processed cash or credit payments accurately during purchases.
- Managed customer complaints professionally, seeking effective resolutions.
Medical Receptionist
Pro fit Physio
Revesby, NSW
05.2021 - 06.2021
- Delivered high-quality administrative and customer service to enhance patient workflows.
- Scheduled appointments to optimize patient satisfaction, provider time, and treatment room utilization.
- Prepared new patient charts, ensuring completion of all necessary forms.
- Compiled and coded patient data accurately within the computer system.
- Verified patient coverage by photocopying insurance cards and documenting details for procedures.
- Directed incoming calls to appropriate medical or administrative staff efficiently.
- Executed bookkeeping tasks, preparing and distributing financial statements.
- Confirmed scheduled appointments through proactive communication with patients.
Retail Assistant
Forever New
Bondi Junction, NSW
03.2019 - 04.2020
- Managed inventory of clothing, accessories, and shoes for shoots to ensure readiness.
- Welcomed visitors and answered phone calls at front reception desk with professionalism.
- Communicated merchandise needs to supervisors promptly, addressing issues effectively.
- Executed daily opening and closing procedures, including register fund counts and bank deposits.
- Participated in team meetings to stay updated on product knowledge and policy changes.
- Processed returns and exchanges in compliance with company policies.
- Ensured safety regulations were followed while operating cash registers and equipment.
- Tracked inventory levels regularly to maintain adequate stock for sales.
Education
Bachelor of Occupational Therapy -
Western Sydney University
Sydney, NSW11-2025
High School Diploma -
Amity College
Prestons, NSW12-2018
Skills
- Conflict resolution
- Time management
- Problem solving
- Customer satisfaction
- Visual merchandising
- Product expertise
- Verbal and written communication
- Inventory management
- Merchandising strategies
- Professionalism
- Team support
- Adaptability
Timeline
Seasonal Retail Assistant
Mecca
11.2024 - 01.2025
Medical Receptionist
Pro fit Physio
05.2021 - 06.2021
Senior Administrative Officer
Westmead Hospital
02.2021 - Current
Retail Assistant
Forever New
03.2019 - 04.2020
Bachelor of Occupational Therapy -
Western Sydney University
High School Diploma -
Amity College
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