Melissa Laredo
Griffin
Summary
2IC / Manager / operations manager with a proven track record at Harvey Norman Furniture, excelling in staff development and customer relations. Expert in problem resolution and team leadership, I enhanced service quality and optimized inventory management, fostering a collaborative environment that drove customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
2IC Manager
Harvey Norman Furniture
08.2025 - Current
- Assisted in managing daily operations, ensuring efficient workflow and high customer satisfaction.
- Coordinated team activities to optimize inventory management and product displays.
- Trained new staff on company policies, operational processes, and customer service standards.
- Monitored sales performance, identifying trends to enhance product offerings and promotions.
- Developed training materials for staff development initiatives focused on enhancing service quality.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
2IC Manager
Harvey Norman Furniture and Bedding
01.2024 - 07.2025
- Handled customer inquiries, resolving faults and issues.
- Handled customer service concerns related to furniture and bedding.
- Executed daily administrative tasks, including documenting payment agreements and disputes.
- Monitored accounts for discrepancies, escalating issues as necessary for resolution.
- Conducted follow-ups on overdue accounts, maintaining accurate records of communications.
- Managed inventory procurement.
- Developed pricing labels and promotional materials.
- Arranged merchandise on showroom floor.
Operations Manager
Harvey Norman Furniture and Bedding
10.2019 - 12.2024
- Resolved inquiries efficiently to maintain high service standards.
- Delivered exceptional support to enhance customer satisfaction.
- Oversaw supply chain orders.
- Managed supplier relationships for efficient stock ordering.
Skills
- Staff development
- Marketing management
- Innovation management
- Staff training
- Problem resolution
- Team leadership
- Training and development
- Project management
- Operations management
- Team player
- Customer relations
- Administrative skills
- Motivation
- Team building
Timeline
2IC Manager
Harvey Norman Furniture
08.2025 - Current
2IC Manager
Harvey Norman Furniture and Bedding
01.2024 - 07.2025
Operations Manager
Harvey Norman Furniture and Bedding
10.2019 - 12.2024
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