Melissa Barden
Townsville,QLD
Summary
A motivated and friendly customer service professional seeking an administrative based role. Experienced in providing an exceptional level of customer service, skilled in database management, correspondence management and general marketing. With adept communication skills, I work cohesively as part of a fast paced team and autonomously when required.
Overview
10
10
years of professional experience
Work History
Senior Skin Therapist / Medical Receptionist
Northern Skin
02.2021 - Current
- Greet and attend to patients in person and over the phone
- Answer all phone calls in a professional and courteous manner
- Professionally assist doctors, staff and patients
- Maintain confidentiality of all doctor, staff and patient information
- Schedule appointments between doctors and patients
- Complete accurate documentation of patient visits
- Ensure strict adherence to sanitation guidelines, maintain a clean and hygienic work environment at all times
- Assist with inventory management and ordering, contributing to efficient operations within the clinic
- Provide a broad range of skin and beauty treatments for clients as offered by the clinic
- Develop strong relationships with patients, fostering loyalty and trust in the clinic's services
- Support office staff and operational requirements with administrative tasks
- Organise essential medical documents, streamlining access to vital information for doctors during appointments.
Receptionist / Senior Beauty Therapist
Quartz Beauty
01.2018 - 01.2021
- Ensured an exceptional level of client service when managing enquiries, scheduling appointments, processing sales and providing product advice
- Provided a broad range of skin and beauty treatments for clients as offered by the business
- Provided administrative support to staff members by handling correspondence, filing documents and managing office supplies inventory
- Supported clinic efficiency by performing administrative tasks such as data entry, photocopying, scanning and faxing documents
- Managed opening and closing procedures, tidying stock and other general operational tasks.
Assistant Manager / Senior Beauty Therapist
Boheme Skin & Beauty
01.2014 - 01.2018
- Welcomed clients, scheduled appointments for all therapists and managed enquiries
- Provided a broad range of skin and beauty treatments for clients as offered by the business
- Created content for client email communications and social media platforms
- Oversaw salon budgets including expenses and cashflow management
- Prepared monthly sales reports
- Ensured compliance with hygiene and safety standards
- Managed, supported and trained team members.
Education
Diploma of Beauty Therapy -
Katrina's School of Hair & Beauty
01.2013
Completion of Secondary College -
Heatley Secondary College
01.2012
Skills
- Customer service
- Communication
- Retail management
- Human resources leadership
- Problem solving
- Organisation
- Punctuality
- MS Office Suite
References
- Sheryl Kelly (Practice Manager), Northern Skin, 0408072894.
- Peter Gianoulis, Townsville & Suburban Medical Practice, 0417713169.
Timeline
Senior Skin Therapist / Medical Receptionist
Northern Skin
02.2021 - Current
Receptionist / Senior Beauty Therapist
Quartz Beauty
01.2018 - 01.2021
Assistant Manager / Senior Beauty Therapist
Boheme Skin & Beauty
01.2014 - 01.2018
Diploma of Beauty Therapy -
Katrina's School of Hair & Beauty
Completion of Secondary College -
Heatley Secondary College