MELISSA LENNARD
Adelaide,SA
Summary
I am a Knowledgeable and dedicated customer Advisor with some experience in the Team Leader Position . A Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with fellow advisors and Teammates .
I have stepped into a number of Team Leader steps up within 2024 and feel I have not only gained a more extensive knowledge base, but also gone above an beyond for the teams with coaching, assistance and support
I have also been apart of our Ninjas Team, and our Skillers Team to offer support where needed
While I am yet to be completely across the Cover Fit side of Health Insurance, I have an extensive knowledge base of Service and Retention, and feel I would pick up Cover Fit quickly
Overview
17
17
years of professional experience
Work History
Customer and Digital Advisor
BUPA AUSTRALIA
05.2022 - Current
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes
- Documented customer interactions in internal database to maintain complete customer service history
- Participated in interactive training programs to expand knowledge of company products and policies
Bookkeeper
MAMMOMNE CONSTRUCTIONS
01.2016 - 04.2021
- Developed administrative processes to achieve organisational objectives and improve office efficiency
- Handled management of communication
- Tracked and submitted employee timesheets for payroll processing
- Administered payroll
Assistant Store Manager
Flight Centre Australia
12.2013 - 04.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Cashier
KMART NOARLUNGA
06.2007 - 02.2013
- Restocked shelves, racks and bins with latest stock and changed signage to promote special items
- Counted cash, made changes and stored coupons to keep an organised and balanced cash drawer
- Processed merchandise returns and refunds for customers
- Answered questions about current promotions and resolved issues according to store policies
Sales Assistant
ED HARRYS MENSWEWAR
02.2008 - 02.2012
- Accepted cash and eftpos payments
- Built and maintained relationships with peers and management to help drive team success
- Answered incoming telephone calls to provide exceptional and accurate customer service
Education
CERTIFICATE 4 - BUSINESS ADMINISTRATION
TAFE
ADELAIDE, SA01.2019
Skills
- Teamwork and Collaboration
- Independent judgement
- Interpersonal communication
- Written communication
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Presentations and public speaking
- Training and mentoring
- Relationship Building
- Analytical Thinking
- Excellent Communication
- Time Management
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Multitasking
- Problem-Solving
- Conflict Resolution
Timeline
Customer and Digital Advisor
BUPA AUSTRALIA
05.2022 - Current
Bookkeeper
MAMMOMNE CONSTRUCTIONS
01.2016 - 04.2021
Assistant Store Manager
Flight Centre Australia
12.2013 - 04.2021
Sales Assistant
ED HARRYS MENSWEWAR
02.2008 - 02.2012
Cashier
KMART NOARLUNGA
06.2007 - 02.2013
CERTIFICATE 4 - BUSINESS ADMINISTRATION
TAFE
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