Melissa Liker
Upper Coomera,QLD
Summary
Dynamic Crystal Shop Owner with a proven track record in sales analysis and customer service. Successfully launched a loyalty program, enhancing repeat business by 30%. Skilled in inventory management and financial oversight, I fostered community engagement through strategic marketing initiatives, driving brand awareness and profitability.
Overview
4
4
years of professional experience
Work History
Crystal Shop Owner
self employed
Upper Coomera, QLD
06.2021 - Current
- Created a customer loyalty program to reward repeat customers.
- Analyzed sales data to identify opportunities for growth.
- Ensured compliance with safety regulations in the shop environment.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Reviewed financial statements regularly to assess profitability of operations.
- Hosted special events to boost brand awareness and increase community engagement.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Provided excellent customer service to ensure customer satisfaction.
- Established policies regarding pricing, promotions, refunds, returns.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Updated point-of-sale systems with accurate product information.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Handled customer inquiries, complaints, and returns professionally.
- Planned in-store displays to attract shoppers and promote products.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Inspected merchandise before stocking it on shelves or selling it online.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Assisted with product development to create new items for the store.
- Managed sales presentations to promote product and brand benefits.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Organized special events such as promotional days or discounts to boost sales.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Education
Year 11 -
Rosebud Secondary College
Rosebud, VICSkills
- Customer service
- Sales analysis
- Inventory management
- Point-of-sale systems
- Financial management
- Marketing strategies
Timeline
Crystal Shop Owner
self employed
06.2021 - Current
Year 11 -
Rosebud Secondary College
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