Melissa Lloyd
Ballarat,VIC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Operations Supervisor
Number 1 (Australia)
06.2021 - Current
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problemsolving.
- Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
Retail Sales Manager
Petbarn
12.2012 - 05.2021
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Kennel Attendant
RSPCA
07.2008 - 12.2011
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behaviour, promptly reporting any concerns to veterinarians.
Education
Certificate III - Animal Studies
TAFE NSW
Bankstown, NSW09.2011
Skills
- Inventory and Stocking
- Operations and Logistics
- Problem-Solving
- Staff Management
- Driven Work Ethic
- Hiring and Training
- Customer care
- Attention to detail
Certification
- Current Forklift Licence
- Updated First Aid and CPR Certificates
Additional Information
Current Forklift Licence
Current First Aid and CPR
Timeline
Warehouse Operations Supervisor
Number 1 (Australia)
06.2021 - Current
Retail Sales Manager
Petbarn
12.2012 - 05.2021
Kennel Attendant
RSPCA
07.2008 - 12.2011
Certificate III - Animal Studies
TAFE NSW
- Current Forklift Licence
- Updated First Aid and CPR Certificates
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