Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lombard

Hamilton Hill ,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Barista Shift Lead

Coffee Sisters
11.2022 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Dealt with all suppliers for ordering etc.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Barista Shift Supervisor

Big Loaf Bakery/Little Loaf Bakery
01.2021 - 04.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Accurately completed end-of-day financial tasks worth over $3000 of cash and card transactions daily.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Set and oversaw weekly and special event menu plans.

Duty Manager

Norfolk Hotel
01.2020 - 01.2021
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Handled end of day Money up to $20000 for the three separate venues under the Norfolk Umbrella.

Brewery Tour Guide and Team Leader

Little Creatures
02.2017 - 03.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Delivered dynamic and educational tours to the general public about all things beer.

Duty Manager

Scopa Caffe Cucina
04.2017 - 01.2019
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

Bachelor of Arts - English Literature

Edith Cowan University
Perth, WA
07.2014

Skills

  • Vendor Relationships
  • Staffing Patterns
  • Safety Policies and Procedures
  • Staff Management
  • Hiring Procedures
  • Customer Service
  • Guest Relations
  • Quality Control
  • Operational Efficiency
  • Allergy Management
  • Worker Training
  • Operational Procedures
  • Supply Ordering and Management

Timeline

Barista Shift Lead

Coffee Sisters
11.2022 - Current

Barista Shift Supervisor

Big Loaf Bakery/Little Loaf Bakery
01.2021 - 04.2022

Duty Manager

Norfolk Hotel
01.2020 - 01.2021

Duty Manager

Scopa Caffe Cucina
04.2017 - 01.2019

Brewery Tour Guide and Team Leader

Little Creatures
02.2017 - 03.2020

Bachelor of Arts - English Literature

Edith Cowan University

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Melissa Lombard