Melissa Lowes
Burrum Heads,QLD
Summary
After taking time away from the workforce to have my two children I am ready to get back and build my career. I am a dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking the opportunity to expand my skills and contribute to the companies.
Overview
5
5
years of professional experience
Work History
E-Commerce Assistant
Motorcycle Accessories Supermarket
02.2019 - 11.2020
- Responded to customer issues and resolved complaints by leveraging expert knowledge
- Completed up to 400 sales and shipments every week, Developed successful online sales
- Worked with customers to understand needs and provide service
- Tracked approved and unapproved invoicing to produce critical month-end metrics
- Handled 30 plus calls per day to address customer inquiries and concerns
- Input all data into system using excel and recorded order updates with 99% accuracy
- Worked with suppliers to meet customers needs and provide quality service.
Sales Assistant
Honey Birdette
11.2018 - 03.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Maximized customer retention by resolving issues quickly, Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Engage customers and promote specific merchandise.
Sales Assistant
Colette By Colette Hayman
10.2018 - 02.2019
- Assisted customers with prompt and polite support in-person and via phone
- Helped customers locate products and checked store system for merchandise at other sites
- Input credit and debit card payments in POS system to complete purchases
- Maintained records related to sales, returns and inventory availability
- Coached new sales staff on store policies and strategies for increasing revenue.
Receptionist
PB Harrison & Co
07.2018 - 10.2018
- Confirmed relevant guest information and payment methods to prevent fraud
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Promptly answered multi-line phone system and directed incoming calls to internal personnel and departments
- Drafted professional memos, letters and marketing copy to support business objectives and education growth
- Managed multiple tasks and met time-sensitive deadlines.
Warranty & Logistics /Assistant Account Manager
Kingsley Enterprises
06.2016 - 03.2018
- Monitored factory recalls and announcements to stay on top of changes
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components
- Communicated effectively with staff, including members of operations, finance and clinical departments
- Acted as subject matter expert, answering internal and external questions and inquiries
- Handled high-volume paperwork and collaborated with Account Manager to resolve invoicing and shipping problems and keep deliveries in line with import and export laws to minimize delays.
Service Coordinator
Tiger Coffee
06.2015 - 06.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Monitored email and phone communication to provide prompt responses and solutions
- Liaised between client and technician to keep parties fully informed
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Education
Certificate III Retail -
Australian Retail Association, TAFE NSW
11.2018
Certificate III Business Administration -
ARC Group, Online
07.2016
High School Diploma -
Hoxton Park High School, Hoxton Park
11.2014
Certificate II Engineering -
TAFE, NSW
01.2014
Certificate II Hospitality -
TAFE, NSW
01.2014
Certificate II Construction -
TAFE, NSW
01.2014
Skills
- Multitasking and Time Management
- Strong Organizational Skills
- Administrative and Clerical Support
- Professional integrity
- Exceptional written and verbal communication
- Microsoft PowerPoint, Excel, Word and Outlook
- Telephone Etiquette
- Attention to Detail
- Vendor and Client Relationships
Timeline
E-Commerce Assistant
Motorcycle Accessories Supermarket
02.2019 - 11.2020
Sales Assistant
Honey Birdette
11.2018 - 03.2019
Sales Assistant
Colette By Colette Hayman
10.2018 - 02.2019
Receptionist
PB Harrison & Co
07.2018 - 10.2018
Warranty & Logistics /Assistant Account Manager
Kingsley Enterprises
06.2016 - 03.2018
Service Coordinator
Tiger Coffee
06.2015 - 06.2016
Certificate III Retail -
Australian Retail Association, TAFE NSW
Certificate III Business Administration -
ARC Group, Online
High School Diploma -
Hoxton Park High School, Hoxton Park
Certificate II Engineering -
TAFE, NSW
Certificate II Hospitality -
TAFE, NSW
Certificate II Construction -
TAFE, NSW
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