Melissa Lowry
Vermont,VIC
Summary
Dynamic Customer Service Manager with a proven track record at Mark Stanley BAYAIR, excelling in service excellence. Successfully reduced customer complaints through proactive problem-solving and effective team leadership, enhancing customer loyalty and satisfaction. Skilled in Microsoft Excel, I foster positive relationships and drive team collaboration for outstanding results.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Mark Stanley BAYAIR
03.2020 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly attending to their needs.
Payroll Officer
TABRO
01.2018 - 01.2020
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Calculated wages, deductions and bonuses in accordance with company policies.
Education
High School Diploma -
Vermont Secondary College
Vermont, VICSkills
- Service excellence
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Excellent time management skills
- Team building and leadership
- Effective workflow management
- Relationship building
- Exceptional telephone etiquette
- Conflict resolution techniques
- Positive and constructive feedback
- Sales promotion
- Team building
- Skilled multi-tasker
Accomplishments
Bank Manager for 10 years, with all branches exceeding KPI'S
Timeline
Customer Service Manager
Mark Stanley BAYAIR
03.2020 - 10.2023
Payroll Officer
TABRO
01.2018 - 01.2020
High School Diploma -
Vermont Secondary College
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