Melissa Lynch
Green Point,NSW
Summary
Conscientious worker with demonstrated history of promoting productivity through proactive actions. Self-motivated with a proven track record of managing administrative operations in the Defence sector. Able to prioritise tasks, compile data for reports and perform all tasks with initiative and accuracy. Reliable, highly organised and efficient with a team-oriented mentality. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
16
16
years of professional experience
Work History
Senior Administrative Assistant
The READ Clinic
09.2022 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Managed electronic records database and handled all file requests.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Coached new employees on administrative procedures, company policies, and performance standards.
Command Support Clerk
Australian Defence Force - Army
07.2013 - 09.2021
- Improved team performance by devising successful training methods and programs.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Answered phone to respond to questions and route callers to appropriate employee.
- Created and maintained filing system for accurate records management.
- Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.
- Assisted Chief Clerk with day-to-day operations, including records oversight and financial management.
- Drafted business correspondence to produce professional documents.
- Coordinated multiple resources to complete projects on time and within budget.
Pharmacy Assistant
Chemist Outlet
03.2009 - 06.2013
- Maintained pharmacy counter and related areas in clean, neat and organised fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Teamed with peers, technicians and pharmacists to prioritise and complete orders.
- Restocked shelves and prepared expired drugs for return.
- Performed clerical functions, including filing, copying and faxing.
- Delivered quality care to customers through close collaboration with pharmacist.
- Answered customer questions about prescribed and OTC medications.
- Trained new pharmacy staff in procedures and customer service standards.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Education
Diploma Of Leadership And Management - Educational Leadership And Management
Aimpoint
Online09.2021
Diploma Of Work Health And Safety - Work Health And Safety
Aimpoint
Online09.2021
Diploma Of Business - Business
Aimpoint
Online09.2021
Diploma Of Project Management - Project Management
Aimpoint
Online09.2021
High School Certificate -
St Joseph's Catholic College
East Gosford11.2008
Skills
- Technical support
- Quality controls
- Documentation skills
- Customer service expertise
- Document editing
- Billing and invoicing
- Professional and mature
- Database entry
- Scheduling and calendar management
- Billing and coding
- Spreadsheet development
- Advanced MS Office Suite knowledge
- Team collaboration
- Problem resolution
Affiliations
Bronze Commendation was awarded for my dedication and initiative displayed throughout my time at 6th Aviation Regiment 2017 - 2021.
Soldier of the Year for both Headquarters 16 Brigade and Forces Command in 2018.
Timeline
Senior Administrative Assistant
The READ Clinic
09.2022 - Current
Command Support Clerk
Australian Defence Force - Army
07.2013 - 09.2021
Pharmacy Assistant
Chemist Outlet
03.2009 - 06.2013
High School Certificate -
St Joseph's Catholic College
Diploma Of Leadership And Management - Educational Leadership And Management
Aimpoint
Diploma Of Work Health And Safety - Work Health And Safety
Aimpoint
Diploma Of Business - Business
Aimpoint
Diploma Of Project Management - Project Management
Aimpoint
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