MELISSA LYTTLE
Gold Coast,Queensland
Summary
I am highly-motivated employee with desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills.
I adapt at working effectively unsupervised and quickly mastering new skills, pride myself to be diligent and hardworking receptionist dedicated to giving optimal animal care and support to my customers.
Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Groomer and Receptionist
Ashmore Dog Grooming and Day care
2022.05 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained a clean, safe working environment by disinfecting grooming tools and equipment.
- Interacted with clients to discuss their pet's needs and explain services provided.
- Monitored pets during grooming process for signs of stress or discomfort.
- Performed basic medical care such as nail trims, ear cleaning, gland expression.
- Ensured proper handling of all animals during grooming sessions according to safety protocols.
- Educated customers on best practices for home care between groomings.
- Scheduled appointments for upcoming grooming services.
- Responded to customer inquiries regarding services offered and pricing information.
- Administered flea treatments or other medications as directed by the Groomer.
- Kept detailed records of services rendered including notes about any special instructions from customers.
- Handled cash payments from clients for products or services purchased.
- Reported any incidents involving injury or distress of an animal immediately to the Groomer..
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Delivered excellent service to pet owners to drive repeat business.
Sales Assistant
Accent Group- The Trybe- Christmas casual
2021.12 - 2022.01
- Provided elite customer service to all patrons while meeting annual quota at 100%, Completed weekly stock and inventory assignments; answered phones to execute orders, Maintaining the newest brands in children’s shoe care, Aided in Stock Room Management, catalogued missing sample reports and shipment of online orders, Assisted customers in deciding purchases, sizes, and styles, Provided a shoe fitting or the child and building rapport
Retail/ Sales Assistant
Noni B Brands
2021.04 - 2022.01
- Ensure high levels of customer satisfaction through excellent sales service, Maintain outstanding store condition and visual merchandising standards, Maintain a fully stocked store, Ascertain customers’ needs and wants, Recommend and display items that match customer needs, Welcome and greet customers, Manage point-of-sale processes, Actively involved in the receiving of new shipments, Keep up to date with product information, Accurately describe product features and benefits, Follow all companies’ policies and procedures
Animal Attendant
GOLD COAST PET RESORT CURRUMBIN WATERS
2020.07 - 2020.11
- Performed administrative office work including scheduling and organizing bookings, Provided a taxi service consisting of dropping off dogs/cats to owners houses and picking up animals from airport facilities, Acted as reception and customer service; explained procedures and collected necessary information from customers directly, Maintained all enclosures including sanitation, washing bedding, preparing feeds and administering medication, Performed grooming, clipping and bathing of dogs, Liaised with customer and veterinarians if required, regarding health, injury, medication and vaccination details, Observed and supervised animal behaviour, noting any behavioural changes around the facility and other dogs
Progress Payments Settlement Officer
MEBANK
2017.01 - 2018.01
- Provided exceptional customer service, Established and promoted positive relationship with customers, ensuring prompt attendance to their inquiries and rapidly solving any problems, Developed strong organisational and time management skills, Thrived in a fast-paced environment and was able to switch tasks seamlessly, Prioritised work efficiently with limited supervision, Presented with a professional attitude and expectations, Provided effective conflict resolution, Processed all stages of construction for builder and owner builders, Delivered inbound/outcall calls as required for any other departments within the organisation, as well as existing and potential customers, Ensured all bank policies and procedures, code of conduct and regulatory guidelines were strictly complied with at all times, Used advanced knowledge of banking products to increase customer satisfaction
Personal Loans Team Member
HAYS- NATIONAL AUSTRALIAN BANK
2016.01 - 2017.01
- Responsible for data entry using Microsoft Office (Excel PowerPoint and Publisher), Provided information to customers regarding their account status and balances, Continuously developed skills by participating in training and contributed the acquired knowledge for the development of the bank, Assessed loan applications for new and existing customers, Obtained all necessary documentation and properly secured the collateral used to qualify for any loans, Granted lending applications according to NAB policy, credit policy and if the customer fits lending criteria, Performed daily calculations for customer’s income and assets
Animal Attendant
WELCOME BOARDING KENNELS AND CATTERY
2013.01 - 2015.01
- Prepared and delivered food to kennels (including special diets at owner’s request), Cleaned and prepared suitable sleeping beds and enclosures, Cleared and disinfected all animal’s enclosures to high sanitation levels, Gained extensive experience in animal grooming and bathing, Treated injuries and administered medication, reporting health hazards to owners, Transferred and supervised animals during stressful periods such as moving enclosures and outdoor play yards, Maintained accurate and up-to-date records for all animals on site, Produced regular communication and reports for staff members
Office Administrator | Animal Attendant
NERANG PET MOTEL
2019.01
PrioritizedNoniTrybeorganizationorganizationalbehavioralbehavior
- Performed administrative office work including scheduling and organizing bookings, Acted as reception and customer service; explained procedures and collected necessary information from customers directly, Maintained all enclosures including sanitation, washing bedding, preparing feeds and administering medication, Performed grooming, clipping and bathing of dogs, Liaised with customer and veterinarians if required, regarding health, injury, medication and vaccination details, Observed and supervisebehaviorbebehavioralting any behavioural changes around the facility and other dogs
Administration
FOOD TRAILER KING
2019.01
- Responsible for invoicing and billing for all employees, Conducted clerical duties such as including filing, answering phone calls, responding to emails and preparing documents, Monitored customer projects and provided feedback to customers directly, Greeted customers and directed them to the appropriate staff member, Managed ordering and supplies for buyers, Followed and adhered to all company policies and procedures
Education
ANIMAL STUDIES CERTIFICATE III -
QUEENSLAND TAFE
true2025-01
Skills
- Customer Relations
- Conflict Resolution
- Time Management
- Planning and Organizing
- Critical Thinking
- Ability to Work under Pressure
- High Attention to Detail
- Customer Service
- Excellent Communication
- Microsoft Office
- Professional Demeanor
- Dependable and Responsible
Additional Information
referees are available upon request
Certification
- Full Australian Drivers License
References
References available upon request.
Timeline
Assistant Groomer and Receptionist
Ashmore Dog Grooming and Day care
2022.05 - Current
Sales Assistant
Accent Group- The Trybe- Christmas casual
2021.12 - 2022.01
Retail/ Sales Assistant
Noni B Brands
2021.04 - 2022.01
Animal Attendant
GOLD COAST PET RESORT CURRUMBIN WATERS
2020.07 - 2020.11
Office Administrator | Animal Attendant
NERANG PET MOTEL
2019.01
Administration
FOOD TRAILER KING
2019.01
Progress Payments Settlement Officer
MEBANK
2017.01 - 2018.01
Personal Loans Team Member
HAYS- NATIONAL AUSTRALIAN BANK
2016.01 - 2017.01
Animal Attendant
WELCOME BOARDING KENNELS AND CATTERY
2013.01 - 2015.01
ANIMAL STUDIES CERTIFICATE III -
QUEENSLAND TAFE
- Full Australian Drivers License
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