Melissa MacQuinto
Ellenbrook,WA
Summary
Experienced Community Services professional with a background in providing care, support, and case management to a diverse range of clients, including those with disabilities, mental health issues, and challenging life circumstances. Skilled in delivering person-centred care, facilitating programs and activities, and maintaining comprehensive case notes. Completed Diploma of Community Services. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Cahoots
10.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Support Worker
Salvation Army Cathrine Booth House
10.2021 - 10.2021
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Developed and maintained strong relationships with community resources for successful referrals.
- Facilitated peer support groups to help clients connect with others.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
Disability Support Worker
Amazing Grace Community Services
08.2021 - 10.2021
- Provide support to a young client with Disability, Provide community access, Provide Case notes
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Kept accurate records for client files and handled related paperwork.
Therapeutic Residential Carer
Life Without Barriers
04.2021 - 05.2021
- Provide support to young clients in care, providing case notes, Driving clients to appointments and outings, Housing keeping /cooking for clients, Encourage life skills
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Provided key emotional support to special needs youth.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
AOD Support Worker
Mission Australia
07.2018 - 11.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Developed and maintained strong relationships with community resources for successful referrals.
- Documented client progress and activities in accordance with agency policies and procedures.
Case Worker
YWCA Parenting Support Program
01.2017 - 01.2019
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated peer support groups to help clients connect with others.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
Child Support Worker
YWCA Parenting Support Program
01.2015 - 01.2016
- Providing appropriate play experiences, information referral and support for participants and their 0-5-year-old children
- Improved children''s behavioral outcomes through consistent implementation of positive reinforcement techniques and behavior management strategies.
- Conducted assessments to determine appropriate interventions and set realistic goals for each child''s growth and development trajectory.
- Collaborated with multidisciplinary teams to create comprehensive child support plans tailored to each child''s unique needs.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed and implemented programs to support children's mental health and well-being.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Participated in ongoing professional development opportunities to stay current on best practices in child support work.
- Facilitated group activities for social skill development, fostering healthy relationships among peers.
- Maintained confidentiality of sensitive information regarding children and families in accordance with professional ethics guidelines and legal requirements.
- Provided safe and nurturing environments for children, ensuring their physical, emotional, and psychological needs were met.
- Supported the development of healthy family dynamics through parent education, guidance, and resources.
- Assisted in the development of life skills for children, focusing on communication, social interaction, and daily living tasks.
Education
Diploma of Community Services -
Industry Skills Training
Joondalup, WA11.2024
123 Magic and Emotion Coaching Practitioner Training -
Behaviour Tonics
Darwin, NT11.2016
Cultural Awareness Training -
Cross-cultural Training Australia
Darwin, NT05.2015
Comorbidity Guidelines Certificate -
Comorbidity Guidelines
Darwin, NT05.2020
Life Line - Accidental Counsellor Course -
Lifeline Central Australia
Darwin, NT04.2018
ASIST - Applied Suicide Intervention Skills Training -
Living Works
Darwin, NT02.2017
Case Manager Training 3-day Schedule -
Territory Families
Darwin, NT05.2015
Transporting Children Safely -
Kid Safe NT
Darwin, NT07.2015
Working With Children Police Clearance -
Government of Western Australia
Perth, WA08.2027
Drivers license and vehicle -
Government of Western Australia
Perth, WA06.2025
Senior First Aid CPR -
Firstaidpro
Perth, WA10.2024
Mental Health First Aid -
Mental Health First Aid Australia
Darwin, NT06.2020
Certificate III in Allied Health Assistance -
Charles Darwin University
Darwin, NT12.2018
Charles Darwin University
Darwin, NT12.2020
Skills
- Daily living assistance
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Computer Skills
- Team Leadership
- Crisis Resolution
- Conflict Negotiation
- Problem-Solving
- Case Management
- Educational Support
References
- Dhrub Bhandari, ICT/Business Support Manager, Amazing Grace Community Services, 0484 671 394
- Taylor Houghton, Site Supervisor, YISSA Short Stay, 0439 878 882, Batten Rd, Marrara, NT
Timeline
Disability Support Worker
Cahoots
10.2024 - Current
Support Worker
Salvation Army Cathrine Booth House
10.2021 - 10.2021
Disability Support Worker
Amazing Grace Community Services
08.2021 - 10.2021
Therapeutic Residential Carer
Life Without Barriers
04.2021 - 05.2021
AOD Support Worker
Mission Australia
07.2018 - 11.2020
Case Worker
YWCA Parenting Support Program
01.2017 - 01.2019
Child Support Worker
YWCA Parenting Support Program
01.2015 - 01.2016
Charles Darwin University
Diploma of Community Services -
Industry Skills Training
123 Magic and Emotion Coaching Practitioner Training -
Behaviour Tonics
Cultural Awareness Training -
Cross-cultural Training Australia
Comorbidity Guidelines Certificate -
Comorbidity Guidelines
Life Line - Accidental Counsellor Course -
Lifeline Central Australia
ASIST - Applied Suicide Intervention Skills Training -
Living Works
Case Manager Training 3-day Schedule -
Territory Families
Transporting Children Safely -
Kid Safe NT
Working With Children Police Clearance -
Government of Western Australia
Drivers license and vehicle -
Government of Western Australia
Senior First Aid CPR -
Firstaidpro
Mental Health First Aid -
Mental Health First Aid Australia
Certificate III in Allied Health Assistance -
Charles Darwin University
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