Melissa Maree Bortolin
Bundoora,Australia
Summary
Dynamic individual with hands-on experience in social work and forensic disability. Adept at navigating challenges and providing understanding for complex clients. Strong communication and empathic skills enable effective approach to workplace complexities. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Psycho-Educational Trainer (Social Work)
Forensic Disability Clinical Service – Department of Family Fairness and Housing
01.2024 - Current
- Work effectively with complex clients and in a fast-paced environment; excellent communication skills, both written and verbal, through report writing and interactions with stakeholders, clients and families; demonstrate respect, friendliness and willingness to help wherever needed; assist with day-to-day operations, working efficiently and productively with all team members; passionate about learning, creativity and committed to continual improvement. Creating intervention and treatment programs for clients with intellectual disabilities; manage time efficiently in order to complete all tasks within deadlines; use critical thinking to break down problems, evaluate solutions and make decisions; and demonstrate strong organizational and time management skills while managing multiple projects and caseload.
Food Service Assistant
Calvary Rosanna Views Aged Care
05.2021 - 01.2023
- Build rapport with residents and staff; provide meals and beverages for residents; maintain a clean work area; sign, order and record food safety standards; assist in preparing food for residents; and correctly wear PPE when necessary
Hospital Social Work – Student Placement
Austin Health
01.2022 - 01.2022
- Triage and collate case notes to prepare to assess patients; build rapport with patients and staff members in the multidisciplinary team; collaborate and initiate leadership in a multidisciplinary team; conduct psychosocial assessments and document interactions appropriately; discuss values and ethical dilemmas within the workplace and with supervisors; set agendas for supervision and throughout the working day; create a support document to initiate conversation about values and expectation for patients; and advocating for patient’s rights within a hospital setting
- 3 months
Community Support – Student Placement
Whittlesea Community Connections
01.2021 - 01.2022
- Intake and assessment of needs for services users; remotely interact and build rapport with service users; develop communication and interpersonal skills; develop a project plan for a community development project; critically reflect on tasks assigned; collaborate and interact with other disciplines and professionals; maintain a clear workspace; and set supervision agendas for discussion and reflection
- 3 months
Waitperson and Kitchen Hand
Griffith Retirement Estate
10.2015 - 08.2021
- Food preparation, serve meals, interact with elderly and their families, manage kitchen independently, waitstaff and kitchen hand for large functions, maintain clean workspace, sign, and record food safety forms
- 5 years
Cafe All-Rounder and Kitchen Hand
Sugarmill Cafe
11.2017 - 01.2021
- Independently open and close, train new staff members, handle and distribute money, interact with customers, waitstaff and kitchen hand for large functions, dish hand, plate and serve meals, receive orders, and maintain a clean workspace
- 3 years
Education
Graduate Certificate of Criminology -
Deakin University
05-2024
Bachelor of Human Services and Master of Social Work -
La Trobe University
Bundoora, VIC02-2023
Marian Catholic College
Griffith, NSW12-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Respectful and non-judgemental
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
- Excellent communication
- Empathetic
QUALIFICATIONS
- Bachelor of Human Services
- Master of Social Work
- Grad Certificate of Criminology
- Certificate II in Hospitality
- Working With Children’s Check
Timeline
Psycho-Educational Trainer (Social Work)
Forensic Disability Clinical Service – Department of Family Fairness and Housing
01.2024 - Current
Hospital Social Work – Student Placement
Austin Health
01.2022 - 01.2022
Food Service Assistant
Calvary Rosanna Views Aged Care
05.2021 - 01.2023
Community Support – Student Placement
Whittlesea Community Connections
01.2021 - 01.2022
Cafe All-Rounder and Kitchen Hand
Sugarmill Cafe
11.2017 - 01.2021
Waitperson and Kitchen Hand
Griffith Retirement Estate
10.2015 - 08.2021
Graduate Certificate of Criminology -
Deakin University
Bachelor of Human Services and Master of Social Work -
La Trobe University
Marian Catholic College
Similar Profiles
Maureen RiessMaureen Riess
Office Coordinator at Department Of Family, Fairness And HousingOffice Coordinator at Department Of Family, Fairness And Housing
Hannah Pixton-PollardHannah Pixton-Pollard
Case Practice Support Worker (CPP2) at Department of Family, Fairness and HousingCase Practice Support Worker (CPP2) at Department of Family, Fairness and Housing
Romina PereraRomina Perera
Family Group Conferencing – Coordinator at Department Of Family Fairness And HousingFamily Group Conferencing – Coordinator at Department Of Family Fairness And Housing