Melissa Margaritis
East Doncaster,Australia
Summary
Highly dedicated as a professional consultant with 10+ years experience in client services and committed to provide exceptional quality advice. Dynamic Education Advisor and proficient in process optimisation, market sales and drive target performance with success. Deliver comprehensive guidance to students through their educational paths and career planning and provide extensive knowledge of student engagement strategies in Vocational and Higher Education. Acquire excellent interpersonal and communication abilities and foster personal growth of students and a foundation for lifelong learning.
Overview
9
9
years of professional experience
Work History
Student Engagement and Enrolment Officer
INSTITUTE OF TRAINING AND FURTHER EDUCATION
01.2021 - 09.2024
- Performed pre-training review career sessions for students and provide trainees with comprehensive guidance on quality training, study principles and career pathways, ensuring the delivery of a positive learning experience.
- Strong understanding of the VET sector, state regulatory framework, and eligibility requirements of the Skills First Program, and maintaining accurate data reporting and submission records.
- Proficient in high-level attention and organizational skills, managing the admissions procedure for all prospective students, from the initial inquiry of study proposals to onboarding, data analysis, and system records of enrollments.
- Demonstrated ability to self-prioritize, manage multiple tasks and deadlines, and experience in learning new business software and learning management systems of the department unit, and applicant procedures.
- Provided excellent service to internal and external clients, and supported faculty in managing invoices and receipts, scheduling and booking clients into site training sessions, and organizing assessment resources designed for blended/online learning with specific timeframes.
- Maintained professional client service with all personnel via phone calls and scheduled meetings, prioritized all inquiries on eligibility and funding availability, and effectively managed the communications to
- Host induction business ventures skills webinars via Zoom on regular attendance for professional clients, delivered participant introductions on the training skills program in a professional manner and offered technical support and a collaborative mentorship with learners.
- Facilitated meetings with stakeholder management and key clients to report monthly review initiatives of qualification completions, contract approvals, withdrawals, courses, and confirmed approval of school-based enrollments.rollments.
- Assist diverse student groups and maintain appropriate confidentiality, as well as the accuracy and quality of records within the admissions requirements for all international, fee-service, funded traineeships, and apprenticeship applicants.
Enrolment Advisor
PEARSON EDUCATION
04.2016 - 07.2020
- Present course webinar postgraduate program career inductions for 400+ students, enhancing engagement to Monash Online study with a regular attendance to staff academic advisors.
- Maintained complete student file records and the procedure of applications with high efficiency and compliance with the regulatory framework of admission policies and university guidelines.
- Ability to grow client relationships and succeed in weekly enrollment targets, offering students tailored recommendations on course selection, research opportunities, and initiatives to drive academic success.
- Counseled all respective students on educational paths and career plans through scheduled meetings and phone calls, and made initial assessments on the suitability of traineeships.
- Highly effective verbal and written communication skills in interpreting and providing recommendations on policies and procedures, and to reflect changes and adherence to regulatory skills, qualifications, and prerequisites.
- Professional conduct of all duties, including additional support requirements and enrollment procedures, responding efficiently to the assessment of students' unique learning needs and individualized learning plans (ILP) that lead to the achievement of long-term goals and address specific learning demands.
- Liaised with the management team to help formulate e-learning strategies, digital resources and one-to-one workshops for academic planning, able to work autonomously and as part of a team initiative, identifying issues impacting student success and increase student retention.
- Identified quality improvements in additional learning and teaching-related service requirements to maximize student experience and enhance the procedure of application and service quality.
Marketing Business Development Consultant
BCI MEDIA GROUP
12.2015 - 03.2016
- Prospected new business opportunities for clients in the Build & Mining Industry and presented daily outbound calling to identify and qualify new B2B clients
- Facilitated meetings with industry clients and utilised marketing & CRM tools to generate targeted company and contact lists
- Provided BCI members new project leads and identified relevant project opportunities
- Ability to rapidly gain product knowledge and use procurement software and emerging technologies to communicate effectively with all outbound members
- Strong quantitative analysis skills and brand and product awareness and performed schedule meetings with the stakeholder management
- Developed marketing campaigns using traditional and social media platforms that drive business strategies and optimise tender opportunities
- Educated industry users on how to implement contract governance portal system and delivered valuable customer insights
- Research and report on government & private-sector construction plans via on-line publications, local council plans and professional outreach
Education
Bachelor of Health Sciences -
La Trobe University
VIC01.2009
Bachelor of Primary Education -
Melbourne University
VIC01.2006
Skills
- Client Relations
- Communications
- Data Management
- Problem-Solving
- Computer literacy
- Research Analysis
- Planning and Organisation
- Teamwork and Resolution
- Computer Skills
- OS: Windows 7 / 8 / 10, 11 Mac OS X
- Microsoft offices (Word / Excel / PowerPoint / Outlook)
- Google docs / Microsoft 365
- MS Sharepoint System
- VET Track Management System
- CRM software
References
References available upon request
Timeline
Student Engagement and Enrolment Officer
INSTITUTE OF TRAINING AND FURTHER EDUCATION
01.2021 - 09.2024
Enrolment Advisor
PEARSON EDUCATION
04.2016 - 07.2020
Marketing Business Development Consultant
BCI MEDIA GROUP
12.2015 - 03.2016
Bachelor of Health Sciences -
La Trobe University
Bachelor of Primary Education -
Melbourne University
Similar Profiles
Artwell MarimoArtwell Marimo
Vocational Instructor/Assessor at Abu Dhabi Vocational Education & Training InstituteVocational Instructor/Assessor at Abu Dhabi Vocational Education & Training Institute
Shraddha PandeyShraddha Pandey
Intern at District Institute of Education and Training(DIET)Intern at District Institute of Education and Training(DIET)
Janis LesterJanis Lester
Nurse Consultant at National Institute for Health Education and TrainingNurse Consultant at National Institute for Health Education and Training
Alireza AhmadiAlireza Ahmadi
Team Member at Hungry Jack’s, Port AdelaideTeam Member at Hungry Jack’s, Port Adelaide
Alan Wai Lun LawAlan Wai Lun Law
Operations Supervisor at FoodnessOperations Supervisor at Foodness