Melissa Margaritis
Melbourne
Summary
Dedicated and community-minded professional with over 14+ years' experience in education, customer service, and administrative support. Proven success in driving continuous improvement in client experience, managing front desk operations, enrolments and venue coordination within dynamic environments.
Overview
10
10
years of professional experience
Work History
Education and Admissions Officer
Pearson
04.2016 - Current
- lBuilt rapport, trust, and credibility with students from diverse backgrounds, assisting international, domestic, and scholarship trainees, driving optimal student engagement throughout the learning program.
- Presented course postgraduate career webinars for 350+ students and academic advisors, cultivating a supportive learning environment and demonstrating expert knowledge of educational and career pathways.
- Counselled prospective students on educational and career goals, via phone, email, and face-to-face meetings, identifying barriers to their academic progress and negotiating individual learning plans to support their success.
- Acted as key point of contact for all student queries and concerns, ensuring prompt resolution of issues in collaboration with academic advisors and teachers.
- Maintained accurate and confidential student records, within relevant databases, in compliance with RTO policies, providing high-quality reporting and analytics to meet regulatory requirements.
- Conducted scheduled workshops to guide student planning and decision-making, supporting effective time management through integration of progress tracking.
- Collaborated with colleagues to develop e-learning programs, leveraging Learning Management System (LMS) design capabilities to optimise student experience/user experience.
Student Engagement Officer
iTFE
01.2021 - 09.2024
- Transformed the student enrolment and onboarding journey, streamlining systems and processes and implementing high-touch communications and engagement.
- Increased student enrolments by 24% in the first years as Student Engagement Officer for iTFE, including weekly induction webinars.
- Developed rapport, trust, and credibility with students of all ages and from diverse cultural, linguistic, and educational backgrounds, including school-aged students, international students, and First Nations people.
- Managed key customer relationships with employer organisations and high schools, demonstrating an expert understanding of the Vocational Education and Training (VET) sector, further education pathways, including apprenticeship and traineeship funding.
- Partnered with client organisations to develop and promote iTFE course offerings to their workforce/students, developing multichannel marketing content and communications to engage participants in learning opportunities.
- Managed data and information with accuracy and integrity, applying the highest level attention to detail to ensure the quality of data and reporting to internal and external (regulatory) stakeholders.
- Guided students through the enrolment process, identifying and coordinating additional supports for literacy, numeracy, and English language skills, as required for individual students.
- Collaborated with cross-functional colleagues to continually improve the reach and accessibility of iTFE programs, with a focus on improved retention and engagement of students in regional and remote areas.
Business Development Consultant - Marketing
BCI Media
12.2015 - 04.2016
- Applied strong quantitative analysis skills and product awareness to identify new talent and supply qualified project leads to outbound teams.
- Led business development activity for the Marketing division, delivering comprehensive external market analysis and analysing existing customer portfolios to identify opportunities for growth and new business acquisition.
- Managed end-to-end B2B client acquisition in the Construction and Mining sectors, including prospecting, lead generation, pitching, and onboarding, demonstrating BCI Media’s value in accelerating sales through strategic marketing.
- Project managed the execution of data-driven marketing campaigns for client organisations, harnessing digital, social, and traditional media channels to drive lead generation.
Education
Bachelor of Health Sciences -
La Trobe University
01.2009
Bachelor of Primary Education - undefined
University of Melbourne
01.2006
Skills
- Communication and Engagement
- Relationship Building
- Organisational Skills
- Teamwork
- Vocational Education & Training
- Sales and Marketing
- Admissions & Enrolments
- Time Management
- Database Management
- Reporting and Analysis
- Onboarding and Induction
- Accessibility & Inclusivity
Timeline
Student Engagement Officer
iTFE
01.2021 - 09.2024
Education and Admissions Officer
Pearson
04.2016 - Current
Business Development Consultant - Marketing
BCI Media
12.2015 - 04.2016
Bachelor of Primary Education - undefined
University of Melbourne
Bachelor of Health Sciences -
La Trobe University
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