Melissa Markovski
Melbourne,VIC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Book keeper
Rm & Mm transport
Melbourne, vic
06.2019 - Current
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using accounting software tools.
- Reconciled bank statements to ensure financial accuracy.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Customer Service Representative
Hertz
Melbourne Airport, vic
06.2017 - 11.2020
- Assisted customers with vehicle rentals and answered inquiries.
- Processed rental agreements using company software and systems.
- Resolved customer complaints and provided effective solutions.
- Coordinated vehicle returns and ensured proper inspection procedures.
- Executed daily tasks efficiently while adhering to company protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Hairdresser
Boutique Hair & Beauty
Melbourne, vic
01.2006 - 11.2011
- Consulted with clients to determine desired hairstyles and preferences.
- Performed haircuts, color treatments, and styling services for diverse clientele.
- Maintained cleanliness and organization of workstations and salon equipment.
- Educated clients on hair care products and maintenance techniques.
- Managed appointment scheduling to optimize workflow and client satisfaction.
- Assisted in training junior staff on salon procedures and best practices.
- Maintained cleanliness of salon equipment, tools and work areas.
- Developed relationships with regular clients by providing excellent customer service.
- Responded to customer inquiries by phone, email, and in person.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Upsold additional services like styling products or accessories to increase revenue for the business.
Skills
- Accounting software
- Excellent customer service
- Tax preparation
- Attention to detail
- Time management
- Effective communication
- Team collaboration
Timeline
Book keeper
Rm & Mm transport
06.2019 - Current
Customer Service Representative
Hertz
06.2017 - 11.2020
Hairdresser
Boutique Hair & Beauty
01.2006 - 11.2011