Melissa Masson
Summary
Dedicated healthcare leader with excellent clinical and management skills. Analytical, energetic, and detail-oriented individual with broad and deep experience in healthcare systems. Highly proficient in contributing to and reaching team solutions, generating and maintaining positive rapport between team members and patients whilst maintaining all compliance standards.
Overview
7
7
years of professional experience
Work History
Nurse Unit Manager
Healthscope John Fawkner Private Hospital
03.2024 - Current
- Demonstrating leadership abilities by mentoring new nurses on best practices for perioperative care and serving as a go-to resource for colleagues seeking guidance or input on challenging cases.
- Promoting a culture of teamwork within the surgical unit, collaborating closely with fellow nurses and other healthcare professionals to ensure optimal patient care.
- Creating warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Driving continuous improvement activities and projects, ensuring documentation and compliance.
- Providing comprehensive education to patients and families regarding surgical procedures, recovery expectations, and follow-up care, promoting informed decision making.
- Coordinating investigation of incidents and support implementation of recommended actions.
- Collaborating with department heads to identify skill gaps and develop targeted training initiatives accordingly.
- Supporting frontline staff in reporting and managing clinical incidents and complaints & ensuring compliance with procedures.
Nurse Unit Manager
St Vincent's Health – Kew
03.2023 - 03.2024
- Overseeing the management of the dynamic Geriatric Evaluation and Management service in which the primary clinical purpose or treatment goal is to improve the functioning of a person with multidimensional needs
- Managing, supporting and collaborating with multidisciplinary team members to achieve optimal patient outcomes through motivating high performance, encouraging to strive for common goals and task delegation through effective coaching and setting clear expectations
- Developing and maintaining strong working relationships with a diverse range of internal and external stakeholders
- Implementing quality improvement projects which comprise of identifying a deficit in quality of care and aiming to improve by making small cumulative changes and measuring their effects against objectives
- Identifying or mapping stakeholders who can affect the quality improvement project at an early stage including supporters and resistors of change
- Evaluating the new idea using Model For Improvement - Plan-Do-Study-Act cycle to evaluate outcome measures, process measures and balancing measures
- Demonstrating excellent verbal and written communication skills
- Adaptable and flexible towards changing circumstances with ability to shift priorities in order to meet deadlines
- Monitoring Key Performance Indicators in which indicates unit level measures such as clinical incidents and safety and hazards as well as organisational wide measures such as length of stay targets, admissions, discharges and ensuring budget adherence
- Implemented quality improvement project to improve the transport system of transporting patients between St Georges Campus and Fitzroy main campus, reducing wait times, improving efficiency and positive patient outcomes
- Attending weekly performance board meetings to measure improvement outcomes
- Forecasting and Planning and workforce planning.
Associate Nurse Unit Manager
Cabrini Health - Malvern
03.2022 - 03.2023
- Providing operational, clinical and professional leadership under delegation from the Nurse Unit Manager to staff, ensuring practice is aligned with Cabrini Health Australia mission and values and the Nurse and Midwifery Board of Australia standards
- Responsible for the delivery of comprehensive, safe and evidence-based nursing practice that support person-centred outcomes for patients and the well-being of staff and supporting a continuous improvement culture
- Demonstrating strong communication and interpersonal skills to be able to direct and encourage an interdisciplinary team
- Demonstrating organisational skills and ability to work effectively in a team environment to contribute to the highest quality of care possible
- Implemented quality improvement strategies to prevent falls in older adults through the use of bedside handover and completion of communication boards at each bedside
- Conducted weekly audits providing data to the team on efficiency
- Reviewed barriers and implemented further changes such as relocating communication boards within nurses reach and within patients eyesight and new falls risk assessment tool which categorises risk of falls to high, medium and low as well as guidance as to what strategies require to be put into place.
Team Leader - Immunisation Project
Belmore Nursing Agency Melbourne
01.2021 - 03.2022
- Providing leadership and support to nursing team in community setting in the roll out of the covid-19 vaccinations
- Ensuring storage of the vaccine in accordance with the procedures specified in the National vaccine storage guidelines
- Accessing client's immunisation history prior to vaccination using the Australian Immunisation Register (AIR) or the client's usual immunisation provider
- Ensuring emergency kit containing adrenaline injection 1:1000, and a written protocol for the treatment of anaphylaxis, including adrenaline use, is available for each vaccination occasion of service
- Reporting significant or unexpected adverse events.
Registered Nurse
Epworth Health
10.2019 - 01.2021
- Registered Nurse with a passion for nursing and willingness to be part of a team committed to providing the highest quality care to a diverse range of patients in a general medical ward, including a 4 bed day medical unit
- Able to collaborate and provide best practice in high quality nursing care and experience that is in accordance with the patient's physical, psychological, emotional, social and spiritual wellbeing
- Able to utilise available resources, promote and participate in all national standards and quality activities and provide outstanding customer service to ensure positive clinical outcomes.
Registered Nurse Clinical Assessment Unit
NHS Highland
08.2018 - 04.2019
- Responsible for the assessment, development, implementation and evaluation of programs of care for the defined patient groups in the Clinical assessment Unit whilst working within the professional standards held by the NMC Code.
- Acknowledging the need to efficiently manage flow within the unit, to specialty wards and supporting timeous discharge, interacting with families and social services to discharge safely and effectively.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse, Emergency Department
NHS Greater Glasgow & Clyde
09.2017 - 08.2018
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritising urgent cases.
Education
Bachelor of Science : Nursing Science -
University of Stirling
Scotland, UK06.2017
Skills
- Clinical Leadership
- Workload Management
- Staff Coaching and Mentoring
- Customer Relationship Building
- Performance Analysis
- Operations Management
- Strategic Planning
- Collaboration and Teamwork
- Policy Knowledge
- Complaint Handling
- Customer Service
- Compassionate Care
References
References can be provided upon request.
Timeline
Nurse Unit Manager
Healthscope John Fawkner Private Hospital
03.2024 - Current
Nurse Unit Manager
St Vincent's Health – Kew
03.2023 - 03.2024
Associate Nurse Unit Manager
Cabrini Health - Malvern
03.2022 - 03.2023
Team Leader - Immunisation Project
Belmore Nursing Agency Melbourne
01.2021 - 03.2022
Registered Nurse
Epworth Health
10.2019 - 01.2021
Registered Nurse Clinical Assessment Unit
NHS Highland
08.2018 - 04.2019
Registered Nurse, Emergency Department
NHS Greater Glasgow & Clyde
09.2017 - 08.2018
Bachelor of Science : Nursing Science -
University of Stirling
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