Melissa Mataia
Kingston,Australia
Summary
Enthusiastic and dependable Team Member with over 2 years of fast-paced customer service experience. Skilled in efficient food handling, payment processing, and maintaining high cleanliness standards. Known for strong communication, adaptability, and a positive attitude. Committed to delivering excellent service and supporting team success in dynamic environments.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member, Fast Food Worker
01.2022 - 10.2024
- Delivered fast, accurate customer service while maintaining a warm, friendly, and professional attitude.
- Demonstrated strong communication skills when responding to customer queries about products, ingredients, and pricing.
- Accurately processed payments and managed orders using POS systems with efficiency and attention to detail.
- Collaborated closely with kitchen staff to relay special requests and dietary needs clearly and effectively.
- Assisted in reducing customer wait times during busy periods by working cooperatively with team members to streamline service.
- Maintained high standards of cleanliness and food safety, always adhering to hygiene protocols.
- Built positive rapport with customers through consistent, courteous interactions and problem-solving.
- Adapted quickly to fast-paced environments, completing repetitive tasks with focus and precision.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Graduate High School Diploma -
Woodridge State High School
Woodridge, QLD11.2024
Bachelor's of Engineering/ Mathematics - Civil Engineering & Statistic Mathematics
Queensland University of Technology
Brisbane, QLD01-2029
Skills
- Recipe adjustments
- Adaptability and flexibility
- Dependable and cooperative
- Cleanliness standards
- Positive attitude
- Serve customers
- Attention to detail
- Money handling
- Communication
- Team collaboration
- Fast learning
- Listening skills
- Payment processing
- Multitasking and organization
- Physical stamina
- Customer service
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
Awards
Cert III in Hospitality, Responsible Service of Alcohol certificate (RSA)
Certification
RSA certificate
Cert III of Hospitality certificate
Languages
English
Full Professional
Timeline
Team Member, Fast Food Worker
01.2022 - 10.2024
Graduate High School Diploma -
Woodridge State High School
Bachelor's of Engineering/ Mathematics - Civil Engineering & Statistic Mathematics
Queensland University of Technology
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