Melissa May
Stratford,VIC
Summary
Driven professional with a strong background in customer service, notably at McDonald's Restaurant, where I significantly enhanced customer satisfaction. Skilled in complaint handling and data entry, I consistently met key performance indicators, contributing to departmental targets. My proactive approach and ability to work efficiently under pressure have been pivotal in streamlining service delivery and improving team operations.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
McDonald's Restaurant
05.2017 - 07.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Receptionist Administrator
Lance Credit Agency
03.2014 - 03.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Customer Service Officer
McDonald's Restaurant
02.2011 - 09.2014
Education
Certificate II Business - Business
ACES
Sale, VIC11.2008
Certificate II Horticulture - Horticulture
City of Greater Geelong
Geelong Botanical Gardens 11.2005
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Customer Service
- Computer Proficiency
- Money handling abilities
- Order Processing
- Office equipment proficiency
Timeline
Customer Service Officer
McDonald's Restaurant
05.2017 - 07.2017
Receptionist Administrator
Lance Credit Agency
03.2014 - 03.2015
Customer Service Officer
McDonald's Restaurant
02.2011 - 09.2014
Certificate II Business - Business
ACES
Certificate II Horticulture - Horticulture
City of Greater Geelong
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