Melissa Mccallum
Emerald,QLD
Summary
Hardworking and passionate with strong organizational skills in order to complete tasks within deadlines. Ready to partner with co-workers to achieve goals and deliver efficiency and effectiveness.
Overview
32
32
years of professional experience
Work History
Centre Manager Region 1
Knight Frank
10.2018 - Current
- Management of multiple Retail Properties, Central Highlands Marketplace (Emerald), Kirkwood Shopping Centre (Gladstone), Marian Town Centre & Ooralea Shopping Centre (Mackay)
- Monitor financial performance of properties inline with budgets and KPI's.
- Actively manage rental arrears and provide regular reports to the National Manager.
- Preparation and delivery of budget for each property and present reforecasts against the annual budget.
- Manage any debt recovery collection processes with legal representatives
- Arrange purchase orders and approve the payment of all invoices relating to costs incurred in running the buildings in a timely manner and within the delegations of authority.
- Tenant engagement and marketing
- With the Facilities Manager implement current risk management systems which identify major property risks including asset liability (OH&S), fire safety and essential services, environmental for the properties and update when directed.
- Implement planned preventative maintenance program established in conjunction with Facilities Manager.
- Conduct regular inspections of the properties to identify risk areas and complete property inspection reports.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and retailers.
Property Manager - Maternity Relief Position
Ray White (Emerald)
02.2018 - 08.2018
- General administration, actively managing rental arrears, responsible for Exits & Entries for residential properties
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
Centre Manager
Sentinel Portfolio Management
11.2015 - 01.2018
- Management of Retail Properties, The Village Shopping Centre & The Plaza Shopping Centre @ Emerald
- Actively manage rental arrears and provide regular reports to the National Manager
- Manage any debt recovery collection processes with legal representatives.
- Ensure correctness of billings and increases and charges were implemented.
- Arrange purchase orders and approve payment of all invoices relating to costs involved in running the buildings in a timely manner and within the delegations of authority.
- Maintain up to date and correctly detailed tenancy schedule, lease status schedule, bank guarantee, current certificate of currency for tenant public liability and tenant securities relating to each lease and property.
Relief Manager
Emerald Central Palms Motel
05.2015 - 11.2015
- Day to Day running of Motel, Reception, Administration Duties & Cleaning
Self Employed
Melissa McCallum Cleaning Services
06.2010 - 11.2015
- Bond Cleans, General Cleans, Administration
Manager
Emerald Motel Apartments
03.2014 - 05.2015
- Day to Day running of Motel, Reception, Administration Duties & Cleaning
Real Estate Agent
C D Adams Real Estate
03.2007 - 01.2010
- Sales Person with principal’s licence, also responsible for the marketing and advertising for the Company
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Office Manager / Accounts
Cobram Irrigation Pty Ltd
01.2004 - 01.2007
- Day to Day management of office and supervision of trainee, all aspects of accounts receivable and payable, preparation of foreign exchange transactions, reconciliation of bank accounts and banking, reception support, all aspects of payroll and superannuation
Accounts Payable / Receivable Clerk
Meiji-MGC Dairy Co Pty Ltd
01.2002 - 01.2004
- All aspects of accounts payable and receivable (no of creditors 100 +), preparation of foreign exchange transactions using deskbank software, maintain petty cash, reconciliation of AUD and USD Bank Accounts, monthly reconciliation of balance sheet accounts, creditor, debtor, purchase order receipts, Preparation of Cash Flows, provision of secretarial work and reception support when required
Administration – Accounting Clerk
Cobram District Hospital
01.1997 - 01.2002
- Telephone reception, counterwork, attending to public’s enquiries, typing CEO’s correspondence and various documentation, provision of support to CEO, Director of Nursing, Administration Officer and other members of staff as required, Preparation and distribution of Minutes relating to Board of Management and various committee meetings, Bank reconciliations re patient trust account for Nursing Home Residents, Billing and receipting of patient accounts, inpatient /outpatient and radiology, General Maintenance of patient histories, daily bed return, preparation of monthly statistics for Hospital Services for reporting to the Department of Human Services, Assisting with payroll (100 + employees) all aspects of Accounts Payable
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
Legal Secretary
Andrew Spilva Stewart & Co Solicitors
01.1997 - 12.1997
- Telephone reception, typing of principal’s correspondence, preparing of various legal documentation including Contracts, Court Forms, Wills, Powers of Attorney
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Legal Secretary to Principal
Brendan H Hardiman & Associates Solicitors
01.1994 - 01.1997
- Diary – Appointments Management, word processing, Dictaphone, preparing various legal documentation, general maintenance and management of files, including filing of notes and correspondence
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Screened telephone calls and forwarded to appropriate departments.
Secretary / Receptionist
Royston Cahir Martin & Perillo Solicitors
01.1993 - 01.1994
- Reception duties, opening and closing of files, preparing application for rate and planning certificates, provision of administrative support as required.
Education
Real Estate Salesperson Certificate
REIQ
QLDDiploma of Business Accounting
Goulburn Ovens Institute of TAFE
Shepparton, VICCertificate IV in Information Technology
Goulburn Ovens Institute of TAFE
Shepparton, VICCertificate II in Information Technology
Goulburn Ovens Institute of TAFE
Shepparton, VICAdvanced Certificate in Legal Administration
Melbourne Administrative Staff College
Melbourne, VICSkills
- Word Processing approx 70 words per minutes
- Drivers Licence – Manual
- Skills in Microsoft Office, Various Health Industry Software, Accounting Software & Hospitality Software
- Strong Organisational Skills / Multi Tasker
- Self motivated with strong sense of personal responsibility
- Ability to work remotely on own or as part of a Team
- Time Management
- Adaptability and Flexibility
- Attention to Detail
- Professional and Courteous
- Reliability
- Verbal and written communication
- Customer Relationship Management
- Budget Management
- Business Analysis and Reporting
- Team Leadership
Personal Information
Date of Birth: 12/27/1975
References
- Natalie Strong, Knight Frank, 0407 446 233
- Mr Clinton Adams, C D Adams Real Estate, 0428 875 875
Timeline
Centre Manager Region 1
Knight Frank
10.2018 - Current
Property Manager - Maternity Relief Position
Ray White (Emerald)
02.2018 - 08.2018
Centre Manager
Sentinel Portfolio Management
11.2015 - 01.2018
Relief Manager
Emerald Central Palms Motel
05.2015 - 11.2015
Manager
Emerald Motel Apartments
03.2014 - 05.2015
Self Employed
Melissa McCallum Cleaning Services
06.2010 - 11.2015
Real Estate Agent
C D Adams Real Estate
03.2007 - 01.2010
Office Manager / Accounts
Cobram Irrigation Pty Ltd
01.2004 - 01.2007
Accounts Payable / Receivable Clerk
Meiji-MGC Dairy Co Pty Ltd
01.2002 - 01.2004
Administration – Accounting Clerk
Cobram District Hospital
01.1997 - 01.2002
Legal Secretary
Andrew Spilva Stewart & Co Solicitors
01.1997 - 12.1997
Legal Secretary to Principal
Brendan H Hardiman & Associates Solicitors
01.1994 - 01.1997
Secretary / Receptionist
Royston Cahir Martin & Perillo Solicitors
01.1993 - 01.1994
Real Estate Salesperson Certificate
REIQ
Diploma of Business Accounting
Goulburn Ovens Institute of TAFE
Certificate IV in Information Technology
Goulburn Ovens Institute of TAFE
Certificate II in Information Technology
Goulburn Ovens Institute of TAFE
Advanced Certificate in Legal Administration
Melbourne Administrative Staff College
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