Shania Mischke McNamara
South Gladstone,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with 2.5 years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
4
4
years of professional experience
Work History
Coordinator
Junior adventures group
Boyne Island, Qld
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Assistant Coordinator
Junior adventures group
Gladstone, Qld
01.2023 - 04.2023
- .
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in the coordination of projects and activities, ensuring deadlines were met.
- Created reports summarizing project milestones, tasks, and accomplishments.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Youth Worker
Life Without Barriers
09.2021 - 01.2023
- Completed necessary reports and documentation to maintain progress of youth to case managers
- Provided key emotional support to special needs youth.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments, and social outings.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
- Encouraged youth clients to develop own activities and leadership skills through discussions.
- Challenged youth to accomplish motor development goals and inspire a love of movement and healthy habits.
- Worked with clients to improve life choices and maximize the benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Consulted with parents, and coordinator personnel to determine causes of problems such as misbehaviour.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Completed clear and concise documentation of youth behavior and actions.
- Attended stakeholder team meetings to discuss youth's progress.
Residential care worker
Southern Cross Support Services
03.2020 - 08.2021
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with basic activities of daily living.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
Diploma - Child, Youth And Family Intervention
TAFE Queensland
Springfield, QLD03.2021
High School Diploma -
Ipswich State High School
Brassall, QLD11.2018
Skills
- Emotional Support
- Activity Implementation
- Youth Guidance
- Behavioral Skills Development
- Crisis Situations
- Behavior Support
- Clients Reporting
- Youth Supervision
- Social Support
- Homework Assistance
- First aid and cpr
Additional Information
Currently located in Ipswich, QLD but will be relocating to Gladstone Qld at the end of Janurary 2023.
Timeline
Coordinator
Junior adventures group
04.2023 - Current
Assistant Coordinator
Junior adventures group
01.2023 - 04.2023
Youth Worker
Life Without Barriers
09.2021 - 01.2023
Residential care worker
Southern Cross Support Services
03.2020 - 08.2021
Diploma - Child, Youth And Family Intervention
TAFE Queensland
High School Diploma -
Ipswich State High School
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