Melissa McNamara

I Implement a pro- active, specialised approach to provide guidance to trades people and/or the public within a large E-commerce website.

My key responsibilities are triaging a high number of inbound, and outbound phone calls for customers, suppliers and trades people. I process and update orders, refunds, pay and file invoices and provide tracking numbers for products and services.

I provide quotes to customers and trades people, I also handle complaints/ concerns/ feedback and compliments.

I have extensive knowledge of over 10,000 products, which allows me to explain and recommend different products and services.

I have developed a strong rapport with my work colleagues and clients.

I increase sales revenue by establishing and maintaining strong relationships with key account while addressing customer inquiries promptly.

I expand wholesale accounts by cold calling and networking within the plumbing industry.

I streamline order processing and inventory management, ensuring timely deliveries and minimizing stock shortages.

I Provide exceptional after-sales support to customers, resolving issues quickly and garnering positive feedback from clients.

I Monitor competitors activities within the marketplace which aided in making strategic adjustments.

I work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

I Managed salon operations, ensuring efficient scheduling and high-quality customer service.

I developed a loyal clientele with exceptional communication skills and attention to detail.

I always maintained a clean, safe, and welcoming salon environment for clients and staff members.

I provided personalized hair care solutions and styling advice.

I enhanced client satisfaction by providing personalized haircuts, styling, and colour services.