Summary
Overview
Work History
Education
Skills
Keypersonalattributes
Otheroperatingsystems
Personal Information
Hobbies and Interests
Timeline
Generic

Melissa Meager

Mt Cotton,Qld

Summary

Practice Manager offering more than 13 years of experience currently working for a well-known Urologist specialist with previous GP experience. Well-versed in referral management and handling electronic health records. Established supervisor supporting a team of employees providing exceptional healthcare to patients.

Overview

18
18
years of professional experience

Work History

Practice Manager

Urologist Specialty
07.2019 - Current
  • Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organised work environment conducive to efficiency and patient satisfaction.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions including Eclipse (Health Fund) and Medicare.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Created and implemented organizational policies and procedures.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Communicated effectively with staff members, specialist doctors, and patients, employing active listening and interpersonal skills.
  • Implemented electronic health record system including escript setup, improving data accuracy and accessibility while reducing paperwork burden.

Medical Receptionist/ Nursing Assistant

Capalaba Medical Centre
01.2007 - 01.2015
  • Patient dressings and wound care
  • Setup sterile procedure tray for Doctor's to perform procedures, including preparation of sterile instruments
  • Cleaning dirty (used) instruments in ultrasonic sterilisation machine and bagging instruments, recording data and preparing for sterilising.
  • Sterilising surgical instruments in Autoclave
  • Perform patient Spirometry
  • Perform patient electrocardiogram (ECG)
  • Preparing documentation for specimen collections
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, while maintaining a polite and professional demeanor.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Adhered to strict guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Successful Completion of year 10 -

Alexandra Hills State High School

Skills

  • Practice Management
  • Patient Care
  • Wound Care
  • Spirometry
  • ECG
  • Specimen Collection Documentation
  • Electronic Charting
  • Attention to Detail
  • Time Management
  • Computer literate
  • Database Administration
  • Supply Restocking
  • Staff Management

Keypersonalattributes

  • Highly self-motivated, organised and focused, proactive, competent, and enthusiastic.
  • High level of communication skills.
  • Proficient in multi-tasking and managing/adapting to different specialist requirements.
  • Team orientated, goal achiever, committed.
  • Ethical, trustworthy, honest, high integrity.
  • Knowledge of Australian Privacy Principals.
  • Eager to learn, explore and expand my skills and experiences and to pass on my knowledge to others.

Otheroperatingsystems

  • Genie Solutions (Currently using each day)
  • Practix Medical Software
  • Best Practice Software

Personal Information

Date of Birth: 06/09/1990

Hobbies and Interests

  • Family
  • Photography

Timeline

Practice Manager

Urologist Specialty
07.2019 - Current

Medical Receptionist/ Nursing Assistant

Capalaba Medical Centre
01.2007 - 01.2015

Successful Completion of year 10 -

Alexandra Hills State High School

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Melissa Meager