Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Melissa Meiring

Calderwood,NSW

Summary

Highly motivated professional with ten years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

12
12
years of professional experience

Work History

Gym Owner

Starfitness
Port Elizabeth, Easterncape
08.2016 - 04.2023
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Delegated work to staff, setting priorities and goals.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created training modules and documentation to train staff.
  • Maintained financial records such as income and expenses, payroll, and taxes.
  • Created customer service policies to ensure each member has an excellent experience at the gym.
  • Implemented safety protocols for use of exercise machines, weights. by members.
  • Conducted regular inspections of the facility to identify any maintenance or repair needs.
  • Facilitated weekly meetings with staff to discuss operations, customer feedback, sales goals.
  • Monitored membership levels on a monthly basis to assess customer loyalty and trends in usage.
  • Drafted contracts for new employees outlining job duties, pay rates, benefits packages.
  • Established relationships with local businesses in order to create promotional opportunities for the gym.
  • Managed daily operations including scheduling classes, trainings, events; booking appointments; handling payments;.
  • Advised customers on appropriate exercises based on their individual fitness goals.
  • Designed workout programs tailored specifically for each member's needs.
  • Created a website that included information about services offered at the gym as well as online registration options.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Personal Trainer

Virgin Active/ Self employed
Port Elizabeth, Easterncape
04.2013 - 07.2016
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Created nutritional plans that support overall health goals of clients.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Maintained records of client's performance data such as weight loss, muscle gain.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Organized group classes for small groups or large groups depending on client's preferences.
  • Explained principles of nutrition including basic dietary guidelines to help optimize results.
  • Recommended products such as dietary supplements or heart rate monitors when necessary.
  • Responded promptly to customer inquiries regarding services offered or upcoming events.
  • Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
  • Maintained a clean environment by wiping down equipment after each use by a client.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Built and established lasting relationships using encouragement and personal support.

Manager

Wellness World
George, Western Cape
03.2011 - 03.2013
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Created and managed budgets for travel, training and teambuilding activities.

Education

Diploma - Exercise Science

HFPA- Health And Fitness Professionals Academy
Mosselbay, Western Cape
08-2023

Certificate - Exercise Science

E.T.A Exercise Teachers College
George
02-2010

High School Diploma -

Point High School
Mosselbay, Western Cape
12-2008

Skills

  • Management
  • Time Management
  • Membership Sales
  • Staff Training
  • Performance Improvements
  • Staff Development
  • Quality Assurance
  • New Business Development
  • Negotiation And Persuasion
  • Start-Up Operations
  • Change Management
  • Sales Development
  • Customer Service
  • Vision Implementation
  • Business Growth
  • Driven And Determined
  • Coaching And Mentoring
  • Work Planning And Prioritization
  • Consulting

Affiliations

  • Exercise
  • Sport
  • Hiking
  • Fishing
  • Educational podcasts

Accomplishments

  • Promoted from assistant manager to manager- Wellness world
  • Turned business from non-profitable to profitable- Wellness world
  • Grew personal training client base from 0 to 46 monthly clients- Virgin Active (6 months).
  • Started and developed own business and later established two running successful branches and 6 staff members
  • Highlighted business women/ entrepreneur, local newspaper.
  • Black belt- mixed martial arts & multiple awards (championships)
  • Qualified lifeguard- 2010
  • CPR level 2

Timeline

Gym Owner

Starfitness
08.2016 - 04.2023

Personal Trainer

Virgin Active/ Self employed
04.2013 - 07.2016

Manager

Wellness World
03.2011 - 03.2013

Diploma - Exercise Science

HFPA- Health And Fitness Professionals Academy

Certificate - Exercise Science

E.T.A Exercise Teachers College

High School Diploma -

Point High School

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Melissa Meiring