Melissa Metcalf
Shepparton,VIC
Summary
Experienced & compassionate mental health nurse dedicated to maintaining highest standards of nursing practices. Demonstrated clinical expertise, leadership skills and technical knowledge. Is quality-driven and efficient with strong interpersonal abilities. Excellent leader and mentor, who demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Mental Health Nurse
Goulburn Valley Health
Shepoparton, Vic
02.1997 - Current
- Develop and implement nursing policies, procedures, and protocols to ensure patient safety.
- Provide clinical supervision and direction to nursing staff to ensure quality care is provided in a timely manner.
- Conduct performance evaluations for all nursing staff members and make recommendations for improvement when necessary.
- Participate in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Monitor changes in laws and regulations related to mental health care delivery to ensure compliance with all applicable standards.
- Maintain accurate records of staff certifications, licensure, continuing education credits.
- Create reports summarizing patient outcomes based on data collected from various sources.
- Organize educational programs for nurses such as seminars, lectures, workshops.
- Oversee early career nursing programs.
- Serve as a mentor for nurses providing support during their career in the organisation.
- Facilitate communication between departments within the hospital setting to improve efficiency.
- Support the resolution of conflicts among staff members in a professional manner while maintaining positive working relationships.
- Attend meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Review incident reports submitted by nurses related to any adverse events that occur.
- Assess competency of clinical staff to promote quality, continuity and safety.
- Administer executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Evaluate staff performance and prepare accurate reports detailing findings when required.
Education
Graduate Certificate in Healthcare Leadership - Health Administration
Southern Cross University
Lismore, NSW12-2016
Graduate Diploma Perinatal & Infant Mental Health - Mental Health
NSW Institute of Psychiatry
Sydney, NSW12-2011
Postgraduate Diploma in Advanced Clinical Nursing (Psychiatric Stream) - Mental Health Nursing
University of Melbourne
Melbourne, VIC12-1996
Bachelor of Nursing - Nursing Science
Charles Sturt University
Wagga Wagga12-1994
Skills
- Multidisciplinary team collaboration
- Personnel Evaluations
- Budget Administration
- Relationship Building
- Issue Resolution
- Policy Development
- Nurse Education and Training
- Critical Thinking & conflict resolution
- Quality improvement initiatives
- Budget Management
- Strategic Planning
- Clinical Supervision
- Leadership and Guidance
- Standards of Practice
- Employee Coaching
Certification
- Clinical supervision for role development, Clinical Supervision Consultancy - June 2019
- Safewards Train the Trainer, Department of Health & Human Services, Victoria - May 2019
- Adaptive Mentalisation Based Integrative Treatment, Anna Freud Centre, Shepparton, Victoria - March 2023
- Coaching & Mentoring for Mental Health professionals, Victorian Healthcare Association, Victoria - June 2024
References
References available upon request.
Timeline
Senior Mental Health Nurse
Goulburn Valley Health
02.1997 - Current
Graduate Certificate in Healthcare Leadership - Health Administration
Southern Cross University
Graduate Diploma Perinatal & Infant Mental Health - Mental Health
NSW Institute of Psychiatry
Postgraduate Diploma in Advanced Clinical Nursing (Psychiatric Stream) - Mental Health Nursing
University of Melbourne
Bachelor of Nursing - Nursing Science
Charles Sturt University
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