Melissa Milner
Wannanup,WA
Summary
I am a dedicated and well organised person with a strong background in administration, and I am eager to bring my skills and expertise to an administration role. Over the course of my career, I have developed a wide range of administrative competencies that make me a valuable asset in providing exceptional support in an office setting.
My experience in administration has honed my ability to effectively manage diverse tasks, handle inquiries, and ensure the smooth operation of day-to-day activities, whatever they may be.
Overview
26
26
years of professional experience
Work History
Office Administration
Farmer Jacks Halls Head
Halls Head, WA
05.2012 - 06.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks efficiently accomplishing job deadlines.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction..
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Leveraged Grocery Manager skills to input and compile data gathered from various sources.
- Analyzed market trends in order to identify potential areas for new business opportunities.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Prepared promotional materials for marketing campaigns.
Retail Sales & Bank West Agent
Beta Electrical Exmouth
Exmouth, WA
11.1997 - 10.2002
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
Education
Certificate III in Children's Services - Education
Central West College of TAFE
Exmouth, WA01-2002
Certificate III in Business Administartion - Business Administration
Central West College of TAFE
Exmouth12-2002
Skills
- Document Management
- Workload Prioritization
- Report Preparation
- Database Entry
- File Maintenance
- Telephone Reception
- Office Supply Management
- Administrative Support
- Staff Management
- Customer Engagement
- Mail Handling
- Word Processing
- Expense Reporting
- Business Administration
- Document Scanning
- Supply Inventory
- Proficcient in Grocery Manager and WinPos system
- Scanning and Copying
- Billing and Coding
- Verbal Communication
- Office Administration
- Inventory Management
- Time Management
Timeline
Office Administration
Farmer Jacks Halls Head
05.2012 - 06.2023
Retail Sales & Bank West Agent
Beta Electrical Exmouth
11.1997 - 10.2002
Certificate III in Children's Services - Education
Central West College of TAFE
Certificate III in Business Administartion - Business Administration
Central West College of TAFE
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