Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melissa Minchin

Wynn Vale,SA

Summary

A process driven, articulate, customer focused, hardworking individual who continuously strives for improvement and growth. Enthusiastic about clients being at the heart of everything I do, and finding ways to better improve the experience provided at an individual and wholistic view. Driven to get the best outcomes, meticulous in the finer details, strong work ethic and reliable worker.

Overview

21
21
years of professional experience

Work History

Debt Arrangement Officer

MyBudget
12.2018 - Current
  • Negotiating in terms of client's affordability, overall financial situation and mitigates any unforeseen financial risks.
  • Delivering the most appropriate arrangements that sees the client budget maintained.
  • Building rapport that enables the debt management process to be executed efficiently and the client to receive optimal consideration and attention from the creditor.
  • Comply with all relevant Financial Services legislations and other relevant legislations, including but not limited to the Privacy Act and ASIC Credit License requirements.
  • Work with internal departments to ensure best solutions are presented to creditors on behalf of clients.
  • Providing prompt assistance to all staff members on arrangement enquiries.

Client Relationship Officer

MyBudget
08.2012 - 12.2018
  • Work with internal departments to ensure that clients understand processes regarding any debt arrangements and requirements needed.
  • Maintained rapport and liaised with clients by phone and email to meet their needs of new clients.
  • Comply with all relevant Financial Services legislations and other relevant legislations, including but not limited ot the Privacy Act and ASIC Credit License.

Data Entry/Receptionist Administrator

MyBudget
11.2011 - 08.2012
  • General work processing and Data Entry.
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance.

Waitress

Boat Deck Cafe
02.2011 - 10.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Waitress

Caffe Buongiorno TTP
10.2004 - 02.2011

Pizza Maker

CaffeBuongiorno TTP
10.2004 - 02.2011

Pizza Maker

Domino's Pizza
08.2003 - 10.2004

Education

Vocational Education And Training

High School Diploma -

Golden Grove High School
Golden Grove, SA
12.2006

Skills

  • Reliable, hard working and driven, with the ability to adapt to all working environments, working autonomously or within a team
  • A positive attitude and committed to delivering the best outcome for clients, while working under pressure
  • Outstanding analytical and negotiation skills
  • Able to multitask, prioritise work while maintaining focus, efficiency and accuracy
  • Passionate about quality service and seeks out opportunities to use initiative

Additional Information

Damian Kane

National Client Services Leader

MyBudget

0410 521 621


Sian Oliver

Prior Team Leader at MyBudget

Character Reference

0410 323 115


Ellie Ridgway

Senior Stakeholder Engagement Advisor, SA Water

Personal Reference

0425 847 744


Timeline

Debt Arrangement Officer

MyBudget
12.2018 - Current

Client Relationship Officer

MyBudget
08.2012 - 12.2018

Data Entry/Receptionist Administrator

MyBudget
11.2011 - 08.2012

Waitress

Boat Deck Cafe
02.2011 - 10.2011

Waitress

Caffe Buongiorno TTP
10.2004 - 02.2011

Pizza Maker

CaffeBuongiorno TTP
10.2004 - 02.2011

Pizza Maker

Domino's Pizza
08.2003 - 10.2004

Vocational Education And Training

High School Diploma -

Golden Grove High School

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Melissa Minchin