Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Melissa Needham

Jerrabomberra ,Australia

Summary

I am hard working at every job I have ever had, I am extremely determined to get the job done on time and done right, I am a big believer in communication and team work otherwise any job is hard to Complete properly and on time. I really love to learn and improve on everything and anything I am willing to give everything a try. I am very organised person which has worked really well with my previous administration and data entry positions. I would look forward to improving in the administration industry. I was a Passionate toddler room team leader, I was responsible for 6 Staff member's, 33 children. Duties included keeping all children and staff safe and happy. A big part of being in a team is having great communication with your staff and the families building relationship's. Getting to know each individual child that way i could get an understanding of how each child learns.

My latest experiences have taught me how to enrol children in childcare centres dealing while dealing with families from all backgrounds and family situations.

Overview

20
20
years of professional experience

Work History

Services Australia

Vikas Randev
Tuggeranong, ACT
02.2024 - Current
  • The tasks that are handed over are processing for customers, or clients that are attached to the agency. This includes going through information to figure out why the task has come up then completing it if possible.
  • I am on outbound call to customers to discuss issues that have come up, this involves dealing with customers from all backgrounds, ages, with this comes some very distressed or angry customers I would have to deal with.
  • Consulted with customers regarding needs and addressed concerns.
  • Ensured all customer service standards are met at all times.

Administrator

Arianne Velasco
Queanbeyan , Nsw
04.2023 - 12.2023
  • Enrolling children in the centre was my main priority, going through the process of doing tours of the centre then the enrolment process with families.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Checked office stock to determine supply levels and maintain inventory.
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Performed data entry tasks into computer databases from paper documents.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Conducted research on requested topics using reliable sources.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Maintained positive working relationship with fellow staff and management.
  • Responded promptly to customer complaints in a professional manner.
  • Designed forms and templates to streamline workflow processes within the organization.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Woden Valley Early learning Centre

Katherine Tomlin
Canberra
08.2010 - 07.2012
  • As Toddler Room Leader of 33 Children you learn catering to children of different ages and stages
  • I was responsible for planning and implementing an early childhood programming
  • For me communication between staff members and between staff and families
  • Positive relationships are essential and should be built on trust and respect for one another was a huge deal
  • I always encouraged my staff to sit and play with each child individually so they could get to know them one one one, to understand how to learn so we can help them to grow, Caring and engaging play-based learning environment In groups is a great way to help children to socialise.Effective Time Management Adaptability Customer Service Microsoft Office Leadership Teamwork Communication Ability to Multitask Fast Learner Computer Skills Ability to Work Under Pressure Ability to Work in a Team Leadership Skills Communication Skills

Child Care Educator

Leanne Crisp
Canberra
01.2006 - 07.2010
  • I really enjoyed working with children helping them to grow and learn
  • It was a massive goal for me to work towards and be rewarded with Toddler Room leader job, I thrive on improvement and challenges
  • Being a Room leader I had to have great communication skills not only with stuff in my room so I we could have a safe and calm running room, My communication skills were also a huge part of my job when it came to talking to families each morning and night
  • Being observant is something that I had to learn to do when I started working in childcare
  • As room leader I would have to look at each individual child and see what they needed help With so that I could organize our weekly program of toys and activities to help each and every child improve and enjoy themselves
  • Keeping the children safe were mine and my staffs first responsibilities, So always having open communication between one another we were always to do that.

Store Manager

Calendar Club
Canberra
12.2004 - 02.2005
  • Led recruitment efforts and training of new employees
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Data Entry Every day Being responsible for Banking each night Answered all customer queries with friendliness and expertise
  • Encouraged employees to do their best, and increased store productivity immensely
  • Remained informed and up to date on the current stock and offerings.

Tupperware Consultant

Dawn Edwards
Canberra
02.2019
  • Being a Tupperware Consultant I learnt how to advertised on social media, I would have to make phone calls, follow up with contacts made weeks before from word of mouth which could be potential customers, as well as contacts made from events I worked selling my Tupperware stock
  • Being a Tupperware consultant has made me more confident in myself, I had to learn to speak up and sell products, find my owns clients and host my own parties I couldn't reply on other to do it for me.

Education

Diploma of Children's Services -

Recognition First
12.2009

Certificate III -

Individual Solutions Australia
05.2008

Year 10 -

Lanyon High School
12.2006

Certificate of Office Administration - Administration

Australian Online Courses
Queensland

Skills

  • Microsoft Outlook
  • Active Listening
  • Good time management
  • Project Management
  • Highly Organized
  • Flexibility and Adaptability
  • Leadership and Teamwork
  • Hard Working
  • Self-motivation
  • Microsoft Office Word
  • Critical thinking and problem solving
  • Microsoft PowerPoint
  • Microsoft Excel
  • Decision Making
  • Problem Solving
  • Time Management
  • Customer Service
  • Microsoft Office
  • Leadership
  • Teamwork
  • Communication
  • Ability to Multitask
  • Fast Learner
  • Computer Skills
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Leadership Skills
  • Communication Skills
  • Office Administration
  • Staff Management
  • Scheduling
  • Orientation and Training
  • Administrative Support
  • Flexible Schedule

Reference

  • Arianne Velasco 0450 884 886- arianne.velasco@crcs.com.au
  • Evelyn Zhu 0450 959 369 - evelyn.zhu@communityservices1.org
  • Kavita 0448 694 763
  • Debra Crisp, Debracrisp@gmail.com, 0400 311 741
  • Dawn Edwards, 0415 297 450
  • Tiziana caggiano, 0434 275 308
  • Laura Tozzi, Lauratozzi92@gmail.com, 0409 458 948

Timeline

Services Australia

Vikas Randev
02.2024 - Current

Administrator

Arianne Velasco
04.2023 - 12.2023

Tupperware Consultant

Dawn Edwards
02.2019

Woden Valley Early learning Centre

Katherine Tomlin
08.2010 - 07.2012

Child Care Educator

Leanne Crisp
01.2006 - 07.2010

Store Manager

Calendar Club
12.2004 - 02.2005

Diploma of Children's Services -

Recognition First

Certificate III -

Individual Solutions Australia

Year 10 -

Lanyon High School

Certificate of Office Administration - Administration

Australian Online Courses

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