Microsoft Word, Excel and Powerpoint
Melissa Nemorin
Administrator
Flemington,Victoria
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Smoothly equip employees to independently handle daily functions and meet customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Admin
The Mind Room
Collingwood, VIC
09.2021 - Current
- Welcoming clients and staff to company
- Provided primary customer support to internal and external customers
- Arranging appointments and managing clinician schedules using Halaxy
- Promptly responded to inquiries and requests from prospective clients
- Responded proactively and positively to rapid change
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recorded account information to open new client accounts
- Computerized office activities, and maintained customer communications via emails and in person
- Updated spreadsheets and databases to track, analyze and report on retention of clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Maintained personnel records and updated internal databases to support document management
- Managed transactions, invoicing and debt collecting to decrease financial inconsistencies
- Aided colleagues, managers and customers through regular communication and assistance
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Completed forms and reports to facilitate admission, transfer or discharge
- Assist with troubleshooting issues when sudden unforeseen circumstances arise
- Liaise and assist colleagues from FOH, to clinicians to business team
- General maintenance of office
- Assist with stock ordering
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Barista
The Greenary Garden And Home
Heidelberg, VIC
01.2022 - 06.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained regular and consistent attendance and punctuality
- Constantly expanded personal knowledge of coffee styles and varieties
- Engendered customer loyalty by remembering personal preferences and allergy information
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
- Cleaned counters, machines, utensils and seating areas daily
- Complied with standards for merchandising, stocking and storing product
- Completed successful daily cash audits to correctly balance drawers at end of shifts
Café Manager
Freckled Mug/The Freckled Mug
Richmond, VIC
04.2020 - 12.2021
- Opening and closing cafe/Setting up café furniture for customers
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Barista- making coffees/Waiting tables
- Assisting in heating and preparing food
- Setting up café for lockdown protocols
- Replying to email reservations and general enquiries
- Answering phone enquiries and making reservations
- Rostering staff every week
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Ensuring all equipment working and if not arranging tradesmen to fix issues
- Ordering and maintaining stock of café
- Training staff
- Hiring staff
- Handling customer complaints
- HR- managing staff issues and complaints
- Developed team communications and information for meetings.
- Managing catering bookings or parties at café
- Banking and cash handling
- Keeping track of Covid-19 protocols and keeping café and staff safe and healthy
- Promoting café via social media
- Creating specials and making signs and posting on social media
- Assist with setting up café during change of ownership
- Writing referrals/ being referral for staff
Senior Dental Assistant and Admin
Smile House
Black Rock, VIC
10.2019 - 11.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Managed care from admission to discharge
- Provided direct patient care and stabilized patients
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Assist with all procedures including surgical procedures such as implants and surgical extractions
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Assist with orthodontic procedures
- Charting and note taking and assist in preparing treatment plans
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
- Admin reception/manager duties- calling and receiving calls, booking patients in for appropriate appointments, using D4W program for scheduling, liaising with dentist with their availability and working out patient scheduling around them, updating protocols, filing patient forms and ensuring notes are written
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Preparing quotes and setting up payment plans
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures
- Setting up third party company treatment plans such as Afterpay
- Running end of month reports and reconciling receipts for accounting
- Make specialist appointments for patients and sending referral letters
- Receiving and filing reports from specialists
- Handling anxious and nervous patients in person and over phone
- General housekeeping of practice cleaning
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
Senior Dental Assistant
SMILE & Co
Melbourne, VIC
03.2017 - 10.2019
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Managed care from admission to discharge
- Set up, change over and close down dental surgeries complying with infection control
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assist with Crown Preps, Endodontics, Composite restorations, extractions, inserting implant Crowns and exam scale and cleans
- Charting and note taking
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
- Assist in preparing treatment plans
- Reception duties, making appointments, confirming, email enquiries, phone enquires and making new patient appointments using MacPractice
- Send referrals and radiographs to specialists, receive reports and attach them to patient files accordingly
- Make appointments for patients with specialists
- Assist patients with payment plans, quoting treatment and sending invoices
- Assist patients with enquiries and handle anxious patients
- General cleaning of practice- sweeping floors, mopping and cleaning kitchen
- Open and lock up practice
- Ensure laboratories have picked up jobs and have returned jobs
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Update work protocols and patient information sheets
- Train new staff members
- Attend conferences and training modules and report back to office
- Calling patients for TLC care calls after procedures
Senior Dental Assistant
Carlton Dental Care
Carlton North, VIC
04.2014 - 03.2017
- Managed care from admission to discharge
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Maintain stock and order stock on weekly basis
- Prepared and arranged instruments, medications and required materials for dental procedures
- Assist with Crown Preps, Endodontics, Composite and Amalgam restorations, extractions, inserting implant Crowns and exam scale and cleans
- Developing radiographic films manually and digitally
- Charting and note taking
- Care calls after extractions and long appointments
- Reception duties, making appointments, confirming, email enquiries, phone enquires and paying accounts using D4W and make online appointments with Health engine
- Assist patients with payment plans, health funds enquiries and handle anxious and any customer complaints
- Assist junior nurse with assisting and teaching when required
- Meet with suppliers and arrange stock
- General cleaning of practice- sweeping floors, mopping and cleaning kitchen
- Open and lock up practice
- Ensure laboratories have picked up jobs and have returned jobs
Treatment Coordinator
Dentalspa Geelong
Geelong, VIC
07.2013 - 04.2014
- Manage dentist books
- Managed to create and sell two dental plans over $20,000
- Greet and welcome new patients to practice
- Reception duties, making appointments, confirming, email enquiries, phone enquires and paying accounts
- Researched billing issues, scheduled appointments and verified insurance coverage
- Handle anxious and any customer complaints
- Send thank you letters, cards to patients and organize referrals
- Present treatment options to patients and address any concerns
- Performed in team leader capacity and organized all treatment and co-ordinate treatment plan meetings for operators
- Reading charts, looking at radiographs to treatment plan
- Use of Oasis, Examinpro and Gendex programs, limited use of Exact
Dental Assistant
Dentalspa Geelong
Geelong, VIC
04.2012 - 07.2013
- Performed general chair-side duties for general dentistry, endo procedures and crown procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Manage sterilization-Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintain stock
- Caring for patients (keeping calm and assisting when feeling ill)
- Assist with Crown Preps, Endodontics, Amalgam and composite restorations, extractions, hygiene and sound knowledge of orthodontics
- Developing radiographic films
- Charting and note taking
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Care calls after extractions and long appointments
Reservations Agent
Hilton
South Wharf, VIC
02.2010 - 04.2012
- Front Desk Agent and Magic Runner-Assist in making reservations, room service needs, information about hotel and surrounding areas, phone enquires and email enquires
- Taking deposits, taking payments on check-in and check-outs
- Filing customer files and organizing small group bookings
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Increased revenue and won team member of the month for increased monthly revenue
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Occasional assistance in restaurant, bar and cafe
Sales Assistant
d’Italia
Malvern, VIC
08.2008 - 01.2010
- Provide sales assistance to customers
- Take measurements for specifically designed garments
- Made large fabric sale over $15,000
- Respond to email queries and orders
- Send promotional letters from wedding websites to client base
- Attend and assist all new customers at wedding expos
- Purchasing of new stock
- Maintenance of stock
- Enter customer details into database
- Established rapport with customers using active listening and interpersonal skills.
Education
Diploma - Holistic Counselling
Health And Harmony College
Brisbane, QLD 04.2021 - Current
Cert III Dental Assisting - Dental Assisting
F.A.C.T.S
Geelong, VIC 04.2012 - 04.2013
Advanced Diploma of Clothing And Textiles - Clothing And Textiles Studies
Kangan Batman Institute of TAFE
Broadmeadows, VIC 04.2004 - 04.2005
High School Diploma -
St Peters College
Cranbourne, VIC 04.1998 - 04.2003
High School Diploma -
St Michaels College
Carrara, QLD 04.2001 - 04.2002
Skills
Administration and management skills
undefinedAccomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
Software
Halaxy
Lightspeed
Dental4Windows
MacPractice
Interests
Painting
Dancing
Hiking
Meditations
Music
Timeline
Barista
The Greenary Garden And Home
01.2022 - 06.2022
Admin
The Mind Room
09.2021 - Current
Diploma - Holistic Counselling
Health And Harmony College
04.2021 - Current
Café Manager
Freckled Mug/The Freckled Mug
04.2020 - 12.2021
Senior Dental Assistant and Admin
Smile House
10.2019 - 11.2020
Senior Dental Assistant
SMILE & Co
03.2017 - 10.2019
Senior Dental Assistant
Carlton Dental Care
04.2014 - 03.2017
Treatment Coordinator
Dentalspa Geelong
07.2013 - 04.2014
Cert III Dental Assisting - Dental Assisting
F.A.C.T.S
04.2012 - 04.2013
Dental Assistant
Dentalspa Geelong
04.2012 - 07.2013
Reservations Agent
Hilton
02.2010 - 04.2012
Sales Assistant
d’Italia
08.2008 - 01.2010
Advanced Diploma of Clothing And Textiles - Clothing And Textiles Studies
Kangan Batman Institute of TAFE
04.2004 - 04.2005
High School Diploma -
St Michaels College
04.2001 - 04.2002
High School Diploma -
St Peters College
04.1998 - 04.2003