Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Neville

Liverpool,NSW

Summary

Experienced non-medical Care Provider offering less than a year of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Motivated Home Care worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

5
5
years of professional experience

Work History

Home Care Worker

Adventist Senior Living
04.2022 - 05.2023
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Waitress/Bartender

Fonzirelli Pizza & Pasta Restaurant
01.2018 - 04.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Henry Kendall High School
Gosford, NSW
11.2015

Skills

  • Respectful and Compassionate
  • Clean Living Spaces
  • Time Management
  • Strong Ethics
  • Meal Assistance
  • Mobility Support
  • Dependable and Responsible
  • Heavy Lifting
  • Emergency Situations
  • Guest Satisfaction
  • Cash Handling
  • Customer Service and Rapport
  • Guest Accommodations

Timeline

Home Care Worker

Adventist Senior Living
04.2022 - 05.2023

Waitress/Bartender

Fonzirelli Pizza & Pasta Restaurant
01.2018 - 04.2019

High School Diploma -

Henry Kendall High School
Melissa Neville