Melissa Nyarambi
Manchester,United Kingdom
Summary
An Ambitious and personable reservations supervisor with ten years experience in customer service. Proven record in increasing sales value with new bookings and maintaining existing relationships with regular customers, Bringing forth the ability to manage front desk settings with poise and grace, in addition to managing a variety of administrative duties.
Overview
6
6
years of professional experience
Work History
Breakfast Supervisor
Embankment Kitchen
02.2023 - 09.2023
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Reservations / Relief Manager
Elle r Leisure
07.2021
- Served as a helpful assistant to all office staff including the Finance, complaints and schedule
- Met with clients to assess their desires and needs regarding their event
- Provided clients with a timeline of events and noted any necessary changes
- Developed and maintained strong relationships with several vendors
- Brought forth a positive work-ethic and a passion for helping others.
Door Host Supervisor
Alberts Worsley
08.2019
- Monitored the dining room and made seating changes as necessary
- Remained up-to-date on the latest menu changes and stock counts
- Worked to ensure a positive and hassle-free customer experience
- Handled phone enquiries and managed reservations using the Opentable system with high attention to detail
- Coordinated reservations during peak times and liaised with back of house staff to proactively prepare ingredients and other stock orders.
Bar Supervisor
El diablo
07.2017 - 08.2019
- Undertook daily preparation of the bar area, took orders and managed stock control
- Worked well with other bar and restaurant staff
- Mixed cocktail beverages in a Timely manner using an extensive range of ingredients including spirits, soft drinks, water, sugar, and fruits according to customer requirements
- Upheld compliance to bar licensing laws in handling food and beverages such as spirits and wine
- Stayed visible, efficiently served guests and monitored colleagues during operating hours
- Demonstrated leadership with a hands-on approach and effective communication, engaging and motivating the team.
Education
English Language for Education -
University of Manchester
09.2018
Health and social care Level 3 -
Pendleton college
07.2014
Whalley Range High School -
08.2012
Skills
- Good organisational skills
- Conflict Resolution
- Customer and Personal Service
- Effective Time Management
- Planning and Coordination
- Flexible and Adaptable
- Decision-Making
- Project Planning
Personal Information
- Date of Birth: 11/07/1996
- Nationality: British
References
References available upon request
Timeline
Breakfast Supervisor
Embankment Kitchen
02.2023 - 09.2023
Reservations / Relief Manager
Elle r Leisure
07.2021
Door Host Supervisor
Alberts Worsley
08.2019
Bar Supervisor
El diablo
07.2017 - 08.2019
English Language for Education -
University of Manchester
Health and social care Level 3 -
Pendleton college