MELISSA OSTLE
Coffs Harbour,NSW
Summary
I am a conscientious shift supervisor who is effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. I am driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Retail Sales Associate with more than 15 years in the retail industry and my areas of expertise include sales, customer relations and inventory management. I am a dependable Team Leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Red Rooster
Coffs Harbour, NSW
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Dairy Department Leader
Coles Supermarkets
Armadale
09.2012 - 11.2017
- Managed staff of 8 team members
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Completed profit and loss performance reports.
2IC Deli Manager
Woolworths
09.2009 - 12.2012
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Filled and maintained all deli case stock
- Ordering and rotation of stock
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Generated repeat business through exceptional customer service.
Restaurant Training Manager
Chicken Treat
04.2003 - 08.2009
- Counted cash drawers and made bank deposits
- Interviewed job candidates and made staffing decisions
- Promoted from Team Leader to Assistant Manager within six months
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Managed staff of 20 sales associates, 2 team leaders and 2 assistant managers
- Conducted store inventories on every week
- Generated repeat business through exceptional customer service
- Increased sales volume by 27% in less than 1 year
- Completed profit and loss performance reports
- Increased profits through effective sales training and troubleshooting profit loss areas.
Education
Certificate IV Hospitality Supervision & Management -
Polytechnic West
Western Australia, 6112High School Diploma -
Kelmscott Senior High School
Kelmscott, WASkills
- Service-oriented
- Inventory control and record keeping
- Staff scheduling
- Natural leader
- Goal-oriented
- Detail-oriented
- Strategic thinker
- Effective leader
- Employee scheduling
- Consistently meet goals
- Efficient multi-tasker
- Excellent customer service skills
- Hourly shift management
- POS systems
- Staff training and development
- Store displays
- Exceptional interpersonal communication
- Conflict resolution
- Highly Organized
- Deadline-oriented
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
Professional References
- Jonathan Lee, Dry Goods Manager, Coles Supermarkets, 0435 637 368
- Amanda Fenwick, Department Manager, Woolworths, 0413 896 388
- Chantelle Bettenay, Deli Department Manager, Coles Supermarkets, 0411 820 450
- Troy Pickup, Bunnings - Chicken Treat, 0439 629 798
Timeline
Shift Supervisor
Red Rooster
07.2023 - Current
Dairy Department Leader
Coles Supermarkets
09.2012 - 11.2017
2IC Deli Manager
Woolworths
09.2009 - 12.2012
Restaurant Training Manager
Chicken Treat
04.2003 - 08.2009
Certificate IV Hospitality Supervision & Management -
Polytechnic West
High School Diploma -
Kelmscott Senior High School