Summary
Work History
Education
Skills
References
Timeline
Generic

Melissa Oth

Rockhampton,Queensland

Summary

To partner my people, Aboriginal and Torres Strait Islander people, with government in order that they can access services and support to close the gap, advance reconciliation, and promote Aboriginal and Torres Strait Islander cultures.

Work History

Manager - CQID Delegation Authority & Family Participation Program

  • Achieving team and service delivery performance objectives including client satisfaction
  • Ensure quality assurance processes are embedded in service delivery and lead complaint resolution
  • Contribute to reporting, business plans and promotional activity
  • Be accountable for achieving key performance indicators, including indicators that support service delivery and CQID strategic and operational plans
  • Lead and monitor the recruitment, performance, development, and wellbeing of staff members
  • Develop and maintain positive and professional relationships with government departments, external stakeholders, service providers and community
  • Represent CQID at relevant designated external meetings and forums
  • Accountable for achieving key performance indicators, including indicators that support service delivery and CQID strategic and operational plans
  • Contribute to reporting, business plans and promotional activity
  • Participate in and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
  • At all times work within CQID’s Workplace Health & Safety Policies and Procedures
  • Other responsibilities as directed by the General Manager.

Brisbane Youth Justice Services – Indigenous Service Support Officer

  • Provided Court Support
  • Engage with Stakeholders & Families
  • Conduct regular visits with Clients in Detention Centres
  • Support Clients & Families through therapeutic programs
  • Provide cultural support with Young People and Families.

Senior Community Relations Officer – Blue card Services

  • Community Outreach
  • Assisting Indigenous Community obtain Blue cards
  • Call Centre
  • Outreach Service - Legal Advice to Remote Communities
  • Coordinate Stake holders/Community meetings
  • Implement Cultural Awareness.

Court Liaison Officer – Court Services State-wide

  • Attend YJ Court for a young person
  • Complete Court Prep
  • Provide information to the Court
  • Support the young person in the court process
  • Ensuring that relevant parties are advised of the court outcome and follow up tasks
  • Maintain case allocation for a file
  • Collaborate and cooperate with stakeholders to form a coalition of agencies that support young people in out of home care
  • Attend matters that are heard for fresh arrests, Saturday court and Public Holiday court
  • Provide consultation and support to CSSC who are supporting young people through the court process but do not have access to a CLO in their region that attends Court
  • Engage with Legal Representatives.

Program Development Officer, Department of Children, Youth Justice and Multicultural Affairs

  • Promote and support relationships/networks/partnerships between communities and other stakeholders, including all levels of government, non-government organisations and the business community to enable them to share strategies and information on practical and effective ways to respond to issues relating to our young people
  • Provide high level advice through formal briefings, implementing programs and support for young people and families, service delivery to our community engaging families into services that are government or non-government/ not for profit organisations
  • Maintain and monitor information using ICMS software to keep track of Young people supervised orders
  • Furthermore, these guides and informs future service delivery and strategic development of the program
  • Provide advice in relation to Aboriginal and Torres Strait Islander protocols, history and issues relevant to local Aboriginal and Torres Strait Islander communities
  • Co-ordinate youth workers assist Program Coordinator to program-based projects and service delivery relating to community agencies
  • Undertake project work as directed by Program Coordinator
  • Prepare correspondence and other materials relating to the young person’s interaction with the department for the use of sentencing by the Children’s Court Magistrate
  • Engage with victims of crime, Queensland Police Service and Child Safety Service Centres
  • Identify gaps of service within the Young person’s support networks and conduct assisted referrals to both Government and Non-Government organisations
  • Ensure sensitive and effective communication with people from and Indigenous background as well as continue to develop a personal knowledge and education of historical, political, environmental and social circumstances that impact on a young person’s sense of self and connection with community
  • Rapport and building relationships with families to encourage empowerment through participation community service networks.

Community Education Counsellor – North Rockhampton State High School

  • Provide educational counselling and support services to Aboriginal and/or Torres Strait Islander children and students across a number of schools
  • Participate in the development of activities, in and out of school, likely to enhance the involvement in education of Aboriginal and Torres Strait Islander students and their families
  • Develop and undertake support service programs designed to meet the needs of the school/s that will encourage the educational participation of Aboriginal and/or Torres Strait Islander children and students
  • Establish and maintain links with out of school sources of information and support services to assist in the advancement of Aboriginal and Torres Strait Islander children and students
  • Provide information to the school community about Aboriginal and/or Torres Strait Islander social and cultural perspectives
  • Utilise, in an accountable manner, state and commonwealth funded school-based programs that focus on Aboriginal and/or Torres Strait Islander students and communities
  • Provide advice and information to school administrators regarding Aboriginal and/or Torres Strait Islander social and cultural protocols in order to meet the needs of schools and their communities
  • Ensure that relevant information concerning Aboriginal and/or Torres Strait Islander social and cultural issues is readily available to all members of the school community
  • Participate in activities to develop productive partnerships between members of the school community.

Senior Transition Officer – Transition 2 Success Youth Justice

  • Work effectively to plan, coordinate, promote, generate referrals, manage referrals, and deliver intensive transition group programs for young people with complex needs and who may be subject to statutory orders in accordance with relevant departmental policies, practice standards, and procedures
  • Supervise or assist in the supervision of a team of multidisciplinary staff to ensure the delivery of high-quality client intervention and referral services in accordance with relevant departmental policies, practice standards and procedures
  • Maintain knowledge of contemporary trends, practices, funding initiatives and service delivery options to ensure the delivery of best practice youth justice programs and services and assist in identifying trends and issues in client service delivery and evaluating client outcomes, including performance reporting, to ensure continuous improvement
  • Create and foster collaborative, professional relationships with key stakeholders including relevant internal and external stakeholders to promote effective coordination, integration and delivery of high-quality intensive group and individual programs and activities for young people on youth justice orders and young people at risk of entering the justice system
  • External stakeholders may include but are not limited to Education, Registered Training Organisations, Child safety, not-for-profits, and business sectors
  • Establish effective transition pathways for participants including establishing an understanding of opportunities for youth employment in the local area, youth employment incentives, and links to other education programs and further training
  • Participate as a member of the youth justice service centre management team and contribute to strategic and operational planning, reviews and key decision-making, in addition to actively participating in and contributing to the good governance and objectives of the T2S State-Wide team and Transitions Services directorate
  • Promote the accomplishments of young people, the department, and community through written and verbal communication channels to support the ongoing delivery of the program
  • Establish and maintain recording and reporting systems in accordance with legislation and departmental policies and procedures to ensure efficient and accountable management and delivery of youth justice programs
  • Where applicable provide ongoing recruitment, selection, professional development and culturally appropriate supervision and leadership to program staff
  • Ensure compliance with Workplace Health and Safety legislation and maintain regular audits to ensure compliance is maintained
  • Ensure that safety equipment is available, and all equipment used in conjunction with the T2S program is safe to operate.

Convenor – Youth Justice Conferencing Department of Communities

  • Convening conferences between victims and offender
  • Liaise with QLD Police Services and Victims of Crime
  • Dealing with Court Referrals/ Police Referrals
  • Engagement with members of the community
  • Liaise with Indigenous Elders Group
  • Ensure all correspondence are completed in a timely manner
  • Have an awareness and understanding of protocols to communicate effectively and sensitively with people from different cultural backgrounds, particularly Aboriginal and Torres Strait Islander people, to develop quality relationships and facilitate improved service delivery to clients.

Youth Justice Conferencing Convenor Support Officer - Department of Communities

  • Conduct Youth Justice Conferences as a trained convenor in accordance with statutory authority under the Youth Justice Act 1992
  • Monitor and support the completion of Youth Justice Conference agreements
  • Process referrals and contribute to data collection as well as collate feedback and information regarding the training and information delivered to stakeholders
  • Acquire, maintain and apply knowledge of relevant government processes and legislation to ensure quality service outcomes for clients
  • Represent the department in a range of departmental, government and community conferences
  • Have an awareness and understanding of protocols to communicate effectively and sensitively with people from different cultural backgrounds, particularly Aboriginal people and Torres Strait Islander people, to develop quality relationships and facilitate improved service delivery to clients.

Youth worker – Department of Child Safety

  • Provide strategic advice on the development, implementation and evaluation of policies and programs for children in care
  • Co-ordinate and support to assist youths that are in crisis situation, engaging with services that identify gaps to support young people who are at risk of homelessness
  • Working with youths at high risk of harm, providing appropriate services to engage with these clients
  • Provide intense support with families that are experiencing family domestic violence, volatile substance misuse, alcohol, disengaged from the Education Department
  • Liaising with Child Safety Officers via oral and written communication to ensure support and needs are met, attending Family Group Meetings to provide support for young people and their families
  • Recognised Entity – Child Protection Alternative Care
  • Engaging with Department of Child Safety reassurance of family needs
  • Ensure sensitive and effective communication between relevant government agencies
  • Participating in Family Group Meetings, provided support for families
  • Assisting Departmental Officers in transitioning children in care
  • Liaise with CPIU police services
  • Participated in children’s placements
  • Maintain and provided regular support to children in care
  • Conducted teleconferences with department other service providers.

Education

Kirwan State High School
Townsville, QLD

Skills

  • Able to work unsupervised
  • Experience in public speaking and representing the Department at community forums
  • Overseeing key aspects of projects
  • Monitoring and Administering financial and administrative functions
  • Directing, coordinating and managing staff
  • Providing strategic advice on resource and infrastructure requirements
  • Develop and maintain effective relationships and networks
  • Contribute to research, development, implementation and review of project
  • Record and implement efficiency
  • Develop projects that specifically address relevant issues
  • Consultation with networks
  • Participate in the co-ordination of projects and programs
  • Manage physical resources in an organised, systematic and goal-oriented manner
  • Participate in appropriate staff development programs to develop and maintain personal skill, knowledge and attitudes
  • Provide Leadership and support
  • Undertake research
  • Develop strategies
  • Establish an effective and efficient network of providers
  • Monitor project trends and identify skill requirements
  • Consult and liaise with industry, business and the wider community

References

  • Jodie Quinn, Principal Program Officer, Department of Children Safety Seniors Disability Services, 0499780092, Jodie.quinn@cyjma.qld.gov.au
  • James Mundy, General Manager, Central Queensland Indigenous Development, 0428 448 710, jamesmundy@cqid.com.au

Timeline

Manager - CQID Delegation Authority & Family Participation Program

Brisbane Youth Justice Services – Indigenous Service Support Officer

Senior Community Relations Officer – Blue card Services

Court Liaison Officer – Court Services State-wide

Program Development Officer, Department of Children, Youth Justice and Multicultural Affairs

Community Education Counsellor – North Rockhampton State High School

Senior Transition Officer – Transition 2 Success Youth Justice

Convenor – Youth Justice Conferencing Department of Communities

Youth Justice Conferencing Convenor Support Officer - Department of Communities

Youth worker – Department of Child Safety

Kirwan State High School

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Melissa Oth