- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
MELISSA OTLEY
Hospitality Worker
Perth,WA
Summary
Highly experienced and motivated Hospitality Industry Professional with 8 years of experience in all aspects of hospitality, food & beverages, kitchen management, and cleaning. Possessing broad-based knowledge and skills in kitchen operations and cleaning requirements. Currently expanding skill set by learning how to drive trucks and gaining insights into the mining industries in 2022. Based in Darwin, open to relocating for the right job opportunity. Vibrant, enthusiastic, and self-motivated individual excelling in communication and establishing rapport with a diverse range of people. Committed to providing excellence to clients, equally adept at working independently or as part of a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainee Dump Truck Driver Operator
McArthur River Mining
11.2022 - 01.2025
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Engaged in training sessions, acquiring skills necessary for advanced responsibilities.
- Contributed ideas for process improvements during team meetings, fostering a culture of continuous enhancement.
- Assisted in daily operations, ensuring adherence to safety protocols and procedures.
- Adapted quickly to new processes, demonstrating flexibility in dynamic work environments.
- Maintained accurate records and documentation for operational tasks and activities.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Filled out timesheets and paperwork according to identified requirements.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Supported team members with routine tasks, enhancing overall workflow efficiency.
- Supported departmental tasks to increase understanding of industry processes.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Assisted in training new drivers on operational procedures and safety protocols.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Implemented best practices for material handling to enhance efficiency and minimize damage during transport.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Operated with safety and skill to avoid accidents and delays.
- Safely drove truck and materials to various destinations in (NT)
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
- Maintained a safe work environment by adhering to company safety protocols and traffic regulations during transport.
- Demonstrated a strong commitment to safety by participating in ongoing training courses and staying up-to-date on industry regulations.
- Participated in safety meetings and training sessions, staying updated on best practices and industry standards.
- Collaborated with dispatch and site managers to ensure seamless operation and timely communication regarding deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Utility Worker
RECONCUBED PTY LTD, BOOTU CREEK, MAGNESIUM MINE
03.2021 - 07.2021
- Assisted in maintaining cleanliness and organization of work areas.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Mitigated potential hazards by promptly addressing any safety concerns identified during routine inspections or maintenance tasks.
- Improved response times to emergency calls by optimizing routing and preparedness strategies.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
SERVICE ATTENDANT
SODEXO, NEWMONT GOLD MINE BODDINGTON/TANAMI
01.2015 - 04.2020
- Provided exceptional customer service in fast-paced dining environment, ensuring satisfaction and timely service.
- Assisted with inventory management, restocking supplies to ensure operational efficiency.
- Trained new staff on proper food handling procedures and customer engagement techniques.
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Asked customers for confirmation of meal satisfaction.
- Maintained clean and orderly work station.
- Maintained clean and professional appearance during work shift.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Trained new employees on company protocols, contributing to a consistently high-quality workforce.
- Took orders, made recommendations, offered specials, and inquired regarding special food requirements.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Explained repair and maintenance procedures to customers for full comprehension.
Education
No Degree - Tourism And Hospitality
Mirrabooka Senior High School
Western Australia03-2005
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Problem-solving
- Friendly and outgoing
- Customer service
- Teamwork and collaboration
- Age verification
- Operating cash register
- Customer service and assistance
- Cleaning and sanitation
- Stocking shelves
- Effective communication
- Heavy lifting
- Professional appearance
- Stocking
- Safety protocol
- Hospitality and accommodation
- FIFO stocking
- Multitasking
- Problem-solving abilities
- Excellent communication
- Safety awareness
- Valid Driver's license
- Cleaning procedures
- Safety procedures
- Vehicle inspection
- Self motivation
Time management
Attention to detail
Teamwork
Interpersonal skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
- National Police Clearance (clearing now)
- White card; card number 537602 Course completion date; 2012-05-17 Card is still active
- Northern Territory Driver’s License
- Food handling certificate
- RSA (in Progress)
- Police Clearance (on it’s in the mail)
- Logbook - (signed, not passed out yet)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Timeline
Trainee Dump Truck Driver Operator
McArthur River Mining
11.2022 - 01.2025
Utility Worker
RECONCUBED PTY LTD, BOOTU CREEK, MAGNESIUM MINE
03.2021 - 07.2021
SERVICE ATTENDANT
SODEXO, NEWMONT GOLD MINE BODDINGTON/TANAMI
01.2015 - 04.2020
No Degree - Tourism And Hospitality
Mirrabooka Senior High School