Summary
Overview
Work History
Skills
Timeline
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Melissa Owens

Melissa Owens

Townsville,QLD

Summary

Proactive and customer-focused, I excelled at Normanton Foodworks by enhancing shopping experiences and boosting store efficiency. Leveraging skills in customer service and inventory management, I contributed to team success and maintained high cleanliness standards. My efforts in training new staff and managing stock effectively underscore my commitment to excellence and team collaboration.

Overview

2
2
years of professional experience

Work History

Shop Assistant

Normanton Foodworks
07.2021 - 08.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
  • Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced store security by vigilantly monitoring for shoplifting activities, contributing to reduction in losses.
  • Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management

Timeline

Shop Assistant

Normanton Foodworks
07.2021 - 08.2023

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Melissa Owens