Melissa Pascoe
Brisbane,QLD
Summary
I am a dedicated and adaptable IT Leader with a passion for leveraging technology to drive efficiency and growth in small business settings. A trusted advisor across all levels of the organisation, I enjoy establishing relationships and empowering individuals and teams to achieve business outcomes.
I aim to contribute my experience to empower small businesses to thrive in the digital age. Seeking a hands-on role where I can develop scalable IT solutions, streamline operations, and provide strategic guidance that aligns with the unique needs and resources of small businesses.
Overview
24
24
years of professional experience
Work History
Marketing and IT Manager
Pacific Turbine
09.2017 - Current
- People Management
- Oversee day-to-day IT BAU operations and managed IT project
- Service Desk management
- Vendor contract management
- Printer fleet management
- Escalation point for IT issues
- IT Strategy and planning to support business needs.
- Automation documentation systems
- Infrastructure management
- Endpoint management
- Process creation and development
- Policy creation and management
- Business systems analysis to determine process effectiveness
- Requirements gathering and documentation
- ITIL equivalent continuous improvement
- Budget and expense management
- Manage security & application roles.
- Manage M365 environment
- Active Directory including group policy management
- SSO and MFA deployment
- Self-service repository establishment
- Security audits
- Application support
- Marketing tasks
Marketing Manager
Pacific Turbine
01.2017 - 09.2017
- Develop and implement B2B marketing strategies
- Trade show event co-ordination
- Develop and execute targeted marketing email campaigns.
- Social media platform management
- Website maintenance
- Direct and control marketing funds
Accounts Payable Controller and IT Support
Pacific Turbine
01.2007 - 12.2016
- Reconciling invoices
- Processing payments
- Verifying expense claims
- Filing and maintaining supplier records
- Cash flow preparation
- First and second level support
- Escalation of Level three incidence to Vendors
Marketing and Admin Assistant
Pacific Turbine
11.2005 - 01.2007
- Marketing material design
- Marketing database management
- Marketing campaign co-ordination
- Administration support
- Managing correspondence
Temping Assignments
03.2005 - 11.2005
Travel – UK
03.2004 - 03.2005
Logistics Administrator
Hewlett Packard
10.2002 - 03.2004
- New Product Introduction.
- Development of country logistics systems.
- Training of Logistics team members on new processes.
- Implementing new processes.
- Daily administration of Field Engineer jobs.
- Parts forecasting and resolution of delays.
Resolution Facilitator Team Leader
Hewlett Packard
06.2000 - 10.2002
- Negotiation of customer complaints to resolution.
- Wide range of products.
- Home users to high-end corporate customers.
- Balancing fiscal responsibility with customer satisfaction.
- Financial autonomy for high value product replacement / refunds.
Education
Graduate Diploma of Information Technology (Business Analysis) - Information Technology
QUT
08.2025
Certificate in Project Management Fundamentals - Project Management
Australian Institute of Management
04.2022
Diploma of Business Programming - Information Technology
Interim Technology Training Institute
09.2000
Marketing & Business Management Diploma - Marketing
Damelin Business Campus
11.1993
Skills
- Senior leadership
- Adaptability
- Problem-Solving
- Team Collaboration
- Business Analysis
- M365 & AD environments
Accomplishments
- Supervised team of 3 staff members.
Timeline
Marketing and IT Manager
Pacific Turbine
09.2017 - Current
Marketing Manager
Pacific Turbine
01.2017 - 09.2017
Accounts Payable Controller and IT Support
Pacific Turbine
01.2007 - 12.2016
Marketing and Admin Assistant
Pacific Turbine
11.2005 - 01.2007
Temping Assignments
03.2005 - 11.2005
Travel – UK
03.2004 - 03.2005
Logistics Administrator
Hewlett Packard
10.2002 - 03.2004
Resolution Facilitator Team Leader
Hewlett Packard
06.2000 - 10.2002
Graduate Diploma of Information Technology (Business Analysis) - Information Technology
QUT
Certificate in Project Management Fundamentals - Project Management
Australian Institute of Management
Diploma of Business Programming - Information Technology
Interim Technology Training Institute
Marketing & Business Management Diploma - Marketing
Damelin Business Campus
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