Melissa PELLEGRINO
Mentone,VIC
Summary
Highly organised and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning and coordinating wide variety of both small-scale and large-scale events. Having 20 years of Hospitality experience and knowledge and having the opportunity to share it through the SMART program and working with the students and creating that space for them to be inventive and enjoy and experience the art of cooking.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Facilitator
Mentone Grammar SMART program
01.2023 - Current
- This program gives opportunity for the students to advance their skills in an interest area through a skill development intensive course during the semesters
- I’ve been lucky enough to take the food facilitator role and help the students develop and learn more skills in the kitchen
- From recipe development -nutrition -solution in adapting recipes and flavours and fine tuning their knife and kitchen skills
Function Supervisor
Compass Catering at Mentone Grammar
01.2021 - Current
- Customer service
- Barista
- Merchandising for café and functions
- Ordering of stock for retail and functions
- Coordinating with clients for function requirements and follow through with set up and breakdown
Barista/Sales Associate
Eataly Toronto
10.2019 - 03.2020
- Barista Opening & Closing of Café
- Cash Handling
- Customer Service
- Coffee Machine Calibration
- Displaying of daily food products for retail service
- Setup and bar service
Café/Kitchen 2IC
Coles Supermarket Southland
07.2018 - 09.2019
- Customer service
- Main barista
- Opening and closing of area
- Ordering and merchandising
- Rostering and budgets
- Menu planning
- Designing and implementation of instruction manual
- Running Staff training and development days
Second in Charge (Bakery Department)
Coles Supermarket Southland
04.2013 - 07.2018
- Roster/Budgets
- Ordering/merchandising
- Liaison with suppliers
- Customer service
- Induction training to new staff
- Monitor work experience staff
- Team Planning meetings with regional managers
- Assisting in Baking and Patisserie
Supervisor/Chef/Barista
Compass Catering at Coles Southland Kitchen Department
10.2012 - 04.2013
- Opening/closing of area Patisseries display
- Ordering of stock
- Supervising and implementing changes for retail display
- Building customer relationship in developing a strong cliental
- Food Preparation from hot to cold dishes
- Menu creating
Supervisor/Chef Café
Holmesglen TAFE, Chadstone
01.2012 - 10.2012
- Supervising a team of staff
- Opening/Closing of Café
- Food Preparation
- Coffee Making
- Waitressing for functions
- Ordering of stock
- Food Safety Program Implementation
Hospitality Trainer / Assessor
Stefan Training Group, Dandenong
06.2011 - 01.2012
- Training Local and International Students
- Training Plans Timetables
- Training and Assessment strategy
- Administration Duties
- Vet track data entry
- Customisation of Learning Materials
- Student enrolments
- Assisting with Business Development
Chef/Assistant Manager
Spotless Catering Deakin University, Burwood
03.2008 - 06.2011
- Opening/Closing of Café
- Food Preparation
- Barista
- Ordering of stock
- Counting float & Banking Money
- Processing Invoices
- Staff Rosters/payroll
- Food Safety Program Implementation
Head Chef
Café 255, Canterbury
11.2007 - 03.2008
- Food Preparation
- Head chef
- Supervision of staff
- Ordering of stock
- Barista
- Function & Menu Planning
Head Chef / Restaurant Manager
Pellegrino’s Trattoria, Bentleigh East
12.2005 - 11.2007
- Managing Front and Back of House
- Running the Kitchen
- Supervision of staff
- Menu design
- Organising Functions
- Counting of till & Wages
- Rosters
- Food Safety Program
- Implementation Ordering
- Opening and closing of shop
- Function & Menu Planning
- Hiring staff
- Customer liaison
- Food Preparation
- Barista
Education
Certificate IV in Training and Assessment (TAE40116) - Education
Chisholm Tafe
Online 07.2024
Certificate IV Allied Health in Nutrition And Diet - Allied Health
Holmesglen TAFE, Waverly
Glen Waverley, VIC12.2023
Diploma of Management - Business Management
Holmesglen TAFE, Chadstone
Chadstone, VIC12.2013
Certificate IV in Training and Assessment - Education
Holmesglen TAFE, Chadstone
Chadstone06.2011
Certificate III in Hospitality (Commercial Cookery) - Hospitality
William Angliss Institute of TAFE, Melbourne
Melbourne, VIC01.2003
Certificate II in Hospitality (Kitchen Operations) - Hospitality
William Angliss Institute of TAFE, Melbourne
Melbourne, VIC01.2003
Completed VCE - Education
Sacred Heart Girls’ College, Oakleigh
Oakleigh, VIC12.2002
Skills
- Customer Service
- Lesson writing
- Food safety knowledge
- Menu Planning
- Worker Training
- Class preparation
- Creativity and Innovation
- Trainer coaching
- Mentoring abilities
- Community Outreach
- Food Service Operations
- Made-to-order meals
Certification
- Responsible Service of Alcohol
- Responsible Service of Gaming
- Food Hygiene for Food Handlers Level 1
- Food Safety Supervisor Certificate
- Coffee apperception certificate
- Coles Non skilled Bakers Trade
Awards
- Coles Customer service staff award (Service Idol)
- Lavazza Barista Competition
Timeline
Facilitator
Mentone Grammar SMART program
01.2023 - Current
Function Supervisor
Compass Catering at Mentone Grammar
01.2021 - Current
Barista/Sales Associate
Eataly Toronto
10.2019 - 03.2020
Café/Kitchen 2IC
Coles Supermarket Southland
07.2018 - 09.2019
Second in Charge (Bakery Department)
Coles Supermarket Southland
04.2013 - 07.2018
Supervisor/Chef/Barista
Compass Catering at Coles Southland Kitchen Department
10.2012 - 04.2013
Supervisor/Chef Café
Holmesglen TAFE, Chadstone
01.2012 - 10.2012
Hospitality Trainer / Assessor
Stefan Training Group, Dandenong
06.2011 - 01.2012
Chef/Assistant Manager
Spotless Catering Deakin University, Burwood
03.2008 - 06.2011
Head Chef
Café 255, Canterbury
11.2007 - 03.2008
Head Chef / Restaurant Manager
Pellegrino’s Trattoria, Bentleigh East
12.2005 - 11.2007
Certificate IV in Training and Assessment (TAE40116) - Education
Chisholm Tafe
Certificate IV Allied Health in Nutrition And Diet - Allied Health
Holmesglen TAFE, Waverly
Diploma of Management - Business Management
Holmesglen TAFE, Chadstone
Certificate IV in Training and Assessment - Education
Holmesglen TAFE, Chadstone
Certificate III in Hospitality (Commercial Cookery) - Hospitality
William Angliss Institute of TAFE, Melbourne
Certificate II in Hospitality (Kitchen Operations) - Hospitality
William Angliss Institute of TAFE, Melbourne
Completed VCE - Education
Sacred Heart Girls’ College, Oakleigh
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