Melissa Plane
Seymour ,Victoria
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
16
16
years of professional experience
Work History
Head Manager
CJS Group
Bendigo, VIC
01.2017 - 03.2024
- Developed and executed successful marketing strategies for increased brand visibility and revenue growth.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
- Collaborated with HR department to recruit top talent who contributed significantly towards achieving organizational goals.
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
Cleaner
City Central Group
Bendigo
01.2015 - 12.2016
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Hospitality Assistant
DOT Cafe
Castlemaine, VIC
01.2014 - 12.2014
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
Cleaning Crew Member
Chaos Cleaning
Bendigo
06.2008 - 02.2010
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
Yr10 -
White Hills Technical.
Bendigo, VIC11.1987
Skills
- Employee Onboarding
- Operations Management
- Inventory Management
- Team leader
- Good time management
- Good communication skills
- Organised
References
- Rebecca saliba (CJS) :0468966117
- Justin miller (CJS) :0498032718
- Adele Ferguson :0475435656
Timeline
Head Manager
CJS Group
01.2017 - 03.2024
Cleaner
City Central Group
01.2015 - 12.2016
Hospitality Assistant
DOT Cafe
01.2014 - 12.2014
Cleaning Crew Member
Chaos Cleaning
06.2008 - 02.2010
Yr10 -
White Hills Technical.