Melissa Pritchard
Toowoomba,QLD
Summary
Adaptable administrative manager offering 14 years’ experience of progressive and successful administrative support to patients and employees within the healthcare field. Adept in working to a high standard unsupervised and mastering any new skills necessary to drive substantial growth within a company. As an experienced and hardworking employee with a track record of attention to detail, a proactive mindset and success in managing a team I am eager to seek new challenges that encourage professional growth and increased job satisfaction.
Overview
18
18
years of professional experience
Work History
Administrative Manager
Icon Cancer Centre, St Andrews Hospital
Toowoomba, QLD
01.2013 - Current
- Managing a diverse group of administration officers and practice managers at site level to deliver high quality administrative services
- Review, update and follow practices, policies and processes at site level to improve organisational performance
- Facilitate regular administrative team meetings and participate in head of department meetings to maintain a collaborative and positive relationships with all site members
- Address performance and resolve issues relating to administrative team members
- Ensured compliance with organizational guidelines and regulations
- Review and process patient invoices, ensuring accuracy of data entry into billing system
- Support senior leadership in executive decision-making including staff recruitment, onboarding of Registrars/ Oncologists and performing payroll preparation
- Liaise with patients in difficult conversations regarding billing, administrative treatment plans and patient care through use of effective interpersonal and communication skills
Administrative Officer
Icon Cancer Centre, St Andrews Hospital
Toowoomba, QLD
01.2010 - 01.2013
- Completed day-to-day duties accurately and efficiently such as patient billing, appointment bookings and appointment cancellations
- Established workflow processes, monitored daily productivity and consistently met organisational KPI's through effective task prioritization and excellent work ethic
- Delivered a high level of patient-centered care with the ability to maintain confidentiality
- Handled patient bookings
- Represented company professionally during work related seminars and whilst engaging with the public.
Hospitality Worker
Chocolate Cottage
Highfields, QLD
01.2006 - 01.2010
- Ensured a high standard of customer service
- Barista duties
- Maintained cleanliness
- Effectively communicated with customers and staff.
Education
Diploma of Management -
Work Skills (Registered Training Organisation)
01.2013
Year 12 High School Certificate -
Smithton State High School, Tasmania
11-1983
Landmark Worldwide Forum -
Completed 2022
Skills
Supervision and leadership
High level of verbal and written communication
Team management
Analytical and Critical Thinking
Excel, Health director and billing software proficiency
Dependable and responsible
Attention to detail
High attention to practice standards and policies
Referees
- Wanita Lawson
- Ingrid Moffatt
- Jack Macdonald
Timeline
Administrative Manager
Icon Cancer Centre, St Andrews Hospital
01.2013 - Current
Administrative Officer
Icon Cancer Centre, St Andrews Hospital
01.2010 - 01.2013
Hospitality Worker
Chocolate Cottage
01.2006 - 01.2010
Diploma of Management -
Work Skills (Registered Training Organisation)
Year 12 High School Certificate -
Smithton State High School, Tasmania
Landmark Worldwide Forum -
Completed 2022
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