Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Melissa Pulbrook

Melissa Pulbrook

Alexandra Hills,QLD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Live-In Carer

JASON.BURGESS
04.2018 - 06.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.

Aboriginal Communities Living Skills Manager..

Department Of Communities And Social Inclusion
01.2015 - 12.2017
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Manager BHASP Glenside Patient Transfer Program

MIND
09.2011 - 10.2015
  • Collaborated with healthcare providers to drive continuity of care.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Developed partnerships with community organizations to expand services and referrals.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Cert 4 Community Servuce -

Tafe
Logan City, QLD
11.2003

Skills

  • Complex Problem-Solving
  • Special Projects
  • Problem Identification
  • Company Guidelines
  • Laptop and Tablet Operation
  • Individual Service Plans
  • Status Updates
  • Social Networks
  • Review Cases
  • Social Interaction
  • Continuous Development
  • Proper Staffing
  • Staff Mentoring
  • Office Procedures

Timeline

Live-In Carer

JASON.BURGESS
04.2018 - 06.2023

Aboriginal Communities Living Skills Manager..

Department Of Communities And Social Inclusion
01.2015 - 12.2017

Manager BHASP Glenside Patient Transfer Program

MIND
09.2011 - 10.2015

Cert 4 Community Servuce -

Tafe

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Melissa Pulbrook