Melissa Pulbrook
Alexandra Hills,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Live-In Carer
JASON.BURGESS
04.2018 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Aboriginal Communities Living Skills Manager..
Department Of Communities And Social Inclusion
01.2015 - 12.2017
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager BHASP Glenside Patient Transfer Program
MIND
09.2011 - 10.2015
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Developed partnerships with community organizations to expand services and referrals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Cert 4 Community Servuce -
Tafe
Logan City, QLD11.2003
Skills
- Complex Problem-Solving
- Special Projects
- Problem Identification
- Company Guidelines
- Laptop and Tablet Operation
- Individual Service Plans
- Status Updates
- Social Networks
- Review Cases
- Social Interaction
- Continuous Development
- Proper Staffing
- Staff Mentoring
- Office Procedures
Timeline
Live-In Carer
JASON.BURGESS
04.2018 - 06.2023
Aboriginal Communities Living Skills Manager..
Department Of Communities And Social Inclusion
01.2015 - 12.2017
Manager BHASP Glenside Patient Transfer Program
MIND
09.2011 - 10.2015
Cert 4 Community Servuce -
Tafe