Melissa Pullan
COLLIE,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Passionate Volunteer Coordinator offering 5 years of dedicated community service. Goal-oriented leader adept at overseeing volunteer operations and sourcing successful, lasting volunteers.
Overview
20
20
years of professional experience
Work History
Volunteer Coordinator
Collie Hockey Club
COLLIE, Western Australia
01.2020 - 04.2024
- Organized training programs.
- Created social media posts to promote the Hockey Club and all activities that where happening.
- Conducted all training sessions with over 50 kids.
- Arranged carnival teams, coaches, trained and organized all other requirements to make it successful.
- Coordinated local sponsorship and organized new equipment with the funds received.
- Created spreadsheet of all current equipment in the storage shed.
Beauty Therapist/Salon Owner/Operator
Self Employed
COLLIE, Western Australia
01.2004 - 07.2016
- Performed administrative duties such as payroll processing, banking and bookkeeping activities.
- Ensured compliance with state regulations regarding health codes and safety protocols within the salon.
- Developed and implemented a comprehensive customer loyalty program to increase repeat business.
- Created and managed the budget for all salon-related expenses, including supplies and personnel.
- Hired, trained, scheduled, and evaluated staff members in order to maintain high standards of service.
- Conducted regular meetings with staff to discuss goals, customer feedback, and other relevant topics.
- Maintained inventory of tools, equipment, products, and supplies necessary for daily operations.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Worked and oversaw day-to-day operations of the beauty salon ensuring smooth functioning of all activities.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Organized appointments with clients and managed a busy schedule of bookings.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
Education
Beauty Therapy
South West Regional Tafe WA
Bunbury, WA12-2005
Skills
- Work Scheduling
- Organizing Fundraising Activities
- Delegating Work
- Budget Management
- Marketing and Advertising
- Volunteer relations
- Cash Handling
- Client Relationship Management
- Marketing knowledge
- Event Planning
- Team Development
- Phone Etiquette
- Social Media Management
- Training Oversight
- Staff Management
- Customer Service
- Employee Recruiting
- Interpersonal Communication
- Reliability
- Organizational Skills
- Excellent Communication
- Microsoft Office
- Attention to Detail
- Teamwork and Collaboration
Timeline
Volunteer Coordinator
Collie Hockey Club
01.2020 - 04.2024
Beauty Therapist/Salon Owner/Operator
Self Employed
01.2004 - 07.2016
Beauty Therapy
South West Regional Tafe WA
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