Melissa Ramsden
Baldivis,WA
Overview
19
19
years of professional experience
Work History
Retail Sales Assistant
Cotton On Kids
Mandurah, WA
07.2021 - Current
- Currently working casual as a retail sales assistant, which involves the use of the POS system
- I'm able to work independently on my own as well as opening and locking up the store.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cleaner
Airline Group
Baldivis, WA
01.2019 - 02.2021
- Worked at a private school in Baldivis called Mother Theresa as a permanent part-time cleaner
- My job role was to clean the high school side and admin
- Duties included vacuuming, cleaning bathrooms, windows, emptying bins, cleaning tables and surfaces, mopping floors, and more
- Also responsible for locking up and arming the building once the shift had finished.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
Cashier and Front Desk
IGA
Mundaring, WA
09.2011 - 06.2012
- Served customers at the front desk and cleaned and organized the shelves
- Also involved in restocking and closing the shop.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Apprentice Hairdresser
Oxygen Hair Specialist
Perth, WA
06.2005 - 06.2009
- During my time as an apprentice hairdresser, I locked up and opened the shop every day
- Restocked the shelves, reordered new stock, answered and booked clients over the phone
- Also performed tasks such as washing and coloring hair, cuts, blow-dries, and cleaning and maintaining the store.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Studied advanced techniques to develop proficiency and better serve customers.
- Gained proficiency in various coloring techniques, including balayage, ombre, highlights, and lowlights.
- Delivered outstanding results under pressure during peak hours while maintaining composure.
Education
Year 11 -
Kwinana Senior High
Year 3 Apprentice -
Taylor Weir Hair Specialist Tafe
Skills
- Punctuality
- Cash Handling
- Cash Register Operation
- Goal-Oriented
- POS Terminal Operation
- Visual Merchandising
- Returns processing
- Sales expertise
- Stock management
- Negotiation
- Customer Service
- Retail Sales
- Stocking and Receiving
- Flexible Hours
- Organization
References
- Katrina Tate, 0433601465
- Edna Strevett, 0499559577
Timeline
Retail Sales Assistant
Cotton On Kids
07.2021 - Current
Cleaner
Airline Group
01.2019 - 02.2021
Cashier and Front Desk
IGA
09.2011 - 06.2012
Apprentice Hairdresser
Oxygen Hair Specialist
06.2005 - 06.2009
Year 11 -
Kwinana Senior High
Year 3 Apprentice -
Taylor Weir Hair Specialist Tafe