Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Ramsden

Baldivis,WA

Overview

19
19
years of professional experience

Work History

Retail Sales Assistant

Cotton On Kids
07.2021 - Current
  • Currently working casual as a retail sales assistant, which involves the use of the POS system
  • I'm able to work independently on my own as well as opening and locking up the store.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cleaner

Airline Group
01.2019 - 02.2021
  • Worked at a private school in Baldivis called Mother Theresa as a permanent part-time cleaner
  • My job role was to clean the high school side and admin
  • Duties included vacuuming, cleaning bathrooms, windows, emptying bins, cleaning tables and surfaces, mopping floors, and more
  • Also responsible for locking up and arming the building once the shift had finished.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.

Cashier and Front Desk

IGA
09.2011 - 06.2012
  • Served customers at the front desk and cleaned and organized the shelves
  • Also involved in restocking and closing the shop.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Apprentice Hairdresser

Oxygen Hair Specialist
06.2005 - 06.2009
  • During my time as an apprentice hairdresser, I locked up and opened the shop every day
  • Restocked the shelves, reordered new stock, answered and booked clients over the phone
  • Also performed tasks such as washing and coloring hair, cuts, blow-dries, and cleaning and maintaining the store.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Gained proficiency in various coloring techniques, including balayage, ombre, highlights, and lowlights.
  • Delivered outstanding results under pressure during peak hours while maintaining composure.

Education

Year 11 -

Kwinana Senior High

Year 3 Apprentice -

Taylor Weir Hair Specialist Tafe

Skills

  • Punctuality
  • Cash Handling
  • Cash Register Operation
  • Goal-Oriented
  • POS Terminal Operation
  • Visual Merchandising
  • Returns processing
  • Sales expertise
  • Stock management
  • Negotiation
  • Customer Service
  • Retail Sales
  • Stocking and Receiving
  • Flexible Hours
  • Organization

References

  • Katrina Tate, 0433601465
  • Edna Strevett, 0499559577

Timeline

Retail Sales Assistant

Cotton On Kids
07.2021 - Current

Cleaner

Airline Group
01.2019 - 02.2021

Cashier and Front Desk

IGA
09.2011 - 06.2012

Apprentice Hairdresser

Oxygen Hair Specialist
06.2005 - 06.2009

Year 11 -

Kwinana Senior High

Year 3 Apprentice -

Taylor Weir Hair Specialist Tafe

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Melissa Ramsden