Melissa Randell
97/5 Spring Ave Springfield Lakes,QLD
Summary
Experienced Healthcare Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 14 years of experience and willingness to take on any challenge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medic
Risk 2 Solutions
10.2023 - Current
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Facilitated smooth transitions between departments during hospital transfers, minimizing potential disruptions in ongoing treatments or evaluations.
- Responded to emergencies and worked alongside ERTs.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise.
- Provided technical expertise in injury prevention, injury management, fitness for work, rehabilitation and return to work processes, including the development of suitable duties plans and associated documents.
- Managed medication declarations.
Critical Care Nurse Educator
Greenslopes Hospital
01.2023 - 10.2023
- Role model within the emergency department, Intensive Care Unit, Critical Care Unit while providing senior clinical support to all staff
- Actively engaged in attending team meetings and provided feedback for new workplace instructions and quality initiatives
- Worked as part of the senior nursing team to maintain a consistent approach in the Clinical Nurse Role
- Developing educational packages for staff in the Intensive Care, Coronary Care Unit and the Emergency Department
- Ensuring that all staff in the three critical care areas are up to date with all required mandatory training
- Upskilling staff in the three critical care areas
- Providing training in-services to all three critical care areas
- Reviewed staffing requirements on a daily basis and re-allocates staff as required to maintain patient safety
- Assisting in resolving staffing deficits due to sick leave or family leave
- Assisting resolve issues with equipment, stock and maintenance in the department
- Actively engaged in providing education within the emergency department by conducting non formal in-services to all staff
- Engaging with staff by rounding with staff, while providing clinical supervision and guidance, ensuring documentation is completed and patients receive safe and patient centred care
- Proactive management of the department based on needs and troubleshooting issues that arise during busy periods
- Providing high quality patient care and actively involving the patients and families in their emergency care
- Orientation of casual and agency staff to the department, providing clinical support and supervision for all staff
- Promptly addresses any issues identified with staff behaviours or clinical concerns
- Works closely with the emergency team to improve and maintain ELOS on a daily basis and drive staff to meet current departmental KPI's
- Actively engages with my CNC group and NUM to maintain open lines of communication, improve the department quality initiatives, implementing new quality initiatives in the department to drive change.
Clinical Nurse
Greenslopes Hospital
10.2021 - 10.2023
- Role model within the emergency department, Intensive Care Unit, Critical Care Unit while providing senior clinical support to all staff
- Actively engaged in attending team meetings and provided feedback for new workplace instructions and quality initiatives
- Worked as part of the senior nursing team to maintain a consistent approach in the Clinical Nurse Role
- Reviewed staffing requirements on a daily basis and re-allocates staff as required to maintain patient safety
- Assisting in resolving staffing deficits due to sick leave or family leave
- Assisting resolve issues with equipment, stock and maintenance in the department
- Actively engaged in providing education within the emergency department by conducting non formal in-services to all staff
- Engaging with staff by rounding with staff, while providing clinical supervision and guidance, ensuring documentation is completed and patients receive safe and patient centred care
- Proactive management of the department based on needs and troubleshooting issues that arise during busy periods
- Providing high quality patient care and actively involving the patients and families in their emergency care
- Orientation of casual and agency staff to the department, providing clinical support and supervision for all staff
- Promptly addresses any issues identified with staff behaviours or clinical concerns
- Works closely with the emergency team to improve and maintain ELOS on a daily basis and drive staff to meet current departmental KPI's
- Actively engages with my CNC group and NUM to maintain open lines of communication, improve the department quality initiatives, implementing new quality initiatives in the department to drive change
- Attends M&M's as part of the quality improvement of the department
- Communicate effectively and in a respectful manner with all members of the emergency team as well as the multi-disciplinary team
- Discusses departmental needs and clinical issues with the CNC's/NUM on a daily basis and actively seeks their support and guidance when occasionally required
- Communication using the ISOBAR framework with all staff, patient and patient's family members
- Maintaining a safe work environment for staff and patients
- Assisting staff with de-escalation of conflict in the department that may arise on a daily basis
- Ensure that all staff involved in a clinical incident are very well supported, given a change to debrief, follow up with staff member days post the event to ensure they are supported and offered EAS services
- Attended daily bed management meeting with the Nursing Hospital Coordinator
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms
- Made strategic decisions to better allocate resources
- Assisted in interviewing and recruitment for the emergency department
- Assisted the NUM with NUM duties while on non-clinical hours
- Reviewed Riskman's (Reported Clinical Incidents) and implemented education and guidance to staff to ensure these incidences reduced or were never repeated.
Acting Clinical Facilitator/ Acting NUM EC
Greenslopes Hospital
06.2022 - 10.2022
Clinical Nurse
Gatton Hospital
01.2021 - 10.2021
- Role model within the emergency department and provided senior clinical support to all staff
- Actively engaged in attending team meetings and provided feedback for new workplace instructions and quality initiatives
- Worked as part of the senior nursing team to maintain a consistent approach in the Clinical Nurse Role
- Reviewed staffing requirements on a daily basis and re-allocates staff as required to maintain patient safety
- Assisting in resolving staffing deficits due to sick leave or family leave
- Assisting resolve issues with equipment, stock and maintenance in the department
- Actively engaged in providing education within the emergency department by conducting non formal in-services to all staff
- Engaging with staff by rounding with staff, while providing clinical supervision and guidance, ensuring documentation is completed and patient's receive safe and patient centred care
- Proactive management of the department based on needs and troubleshooting issues that arise during busy periods
- Providing high quality patient care and actively involving the patients and families in their emergency care
- Orientation of casual and agency staff to the department, providing clinical support and supervision for all staff
- Promptly addresses any issues identified with staff behaviours or clinical concerns
- Works closely with the emergency team to improve and maintain ELOS on a daily basis and drive staff to meet current departmental KPI's
- Actively engages with my CNC group and NUM to maintain open lines of communication, improve the department quality initiatives, implementing new quality initiatives in the department to drive change
- Attends M&M's as part of the quality improvement of the department
- Communicate effectively and in a respectful manner with all members of the emergency team as well as the multi-disciplinary team
- Discusses departmental needs and clinical issues with the CNC's/NUM on a daily basis and actively seeks their support and guidance when occasionally required
- Communication using the ISOBAR framework with all staff, patient and patient's family members
- Maintaining a safe work environment for staff and patients
- Assisting staff with de-escalation of conflict in the department that may arise on a daily basis
- Ensure that all staff involved in a clinical incident are very well supported, given a change to debrief, follow up with staff member days post the event to ensure they are supported and offered EAS services
- Attended daily bed management meeting with the Nursing Hospital Coordinator
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms
- Made strategic decisions to better allocate resources
- Assisted in interviewing and recruitment for the emergency department
- Assisted the NUM with NUM duties while on non-clinical hours
- Reviewed Riskman's (Reported Clinical Incidents) and implemented education and guidance to staff to ensure these incidences reduced or were never repeated.
Registered Nurse
Sunshine Coast University Hospital Emergency Department
03.2020 - 01.2021
- Educated patients and families on treatment strategies and at-home care
- Administered medications, tracked dosages and documented patient conditions
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms
- Advocated for patients by communicating care preferences to practitioners and verifying interventions met patients' treatment goals
- Managed central, arterial and PICC lines
- Trained and mentored new RNs on best practices, hospital policies and standards of care
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Collected lab specimens
- Answered patient questions and provided take-home materials for further information
- Boosted patient outcomes by prioritizing nursing tasks and assignments and accurately reporting on each patient's status
- Administered oral, intramuscular and IV medications to patients and monitored responses
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care
- Maintained optimal ventilator settings and operations to meet patient care needs
- Participated in hospital-wide initiatives and committees to improve patient care, satisfaction and safety
- Treated high-volume caseload in busy emergency room setting
- Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring
- Trained new RN hires to meet patient service goals, champion standards of care and improve patient overall satisfaction
- Delivered direct patient care, including stabilizing patients and identifying treatment options
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers
- Triaged patients in accordance with the ETEK guidelines.
Clinical Nurse
Ipswich Emergency Department
05.2017 - 03.2020
- Role model within the emergency department and provided senior clinical support to all staff
- Actively engaged in attending team meetings and provided feedback for new workplace instructions and quality initiatives
- Worked as part of the senior nursing team to maintain a consistent approach in the Clinical Nurse Role
- Reviewed staffing requirements on a daily basis and re-allocates staff as required to maintain patient safety
- Assisting in resolving staffing deficits due to sick leave or family leave
- Assisting resolve issues with equipment, stock and maintenance in the department
- Actively engaged in providing education within the emergency department by conducting non formal in-services to all staff
- Engaging with staff by rounding with staff, while providing clinical supervision and guidance, ensuring documentation is completed and patient's receive safe and patient centred care
- Proactive management of the department based on needs and troubleshooting issues that arise during busy periods
- Providing high quality patient care and actively involving the patients and families in their emergency care
- Orientation of casual and agency staff to the department, providing clinical support and supervision for all staff
- Promptly addresses any issues identified with staff behaviours or clinical concerns
- Works closely with the emergency team to improve and maintain ELOS on a daily basis and drive staff to meet current departmental KPI's
- Actively engages with my CNC group and NUM to maintain open lines of communication, improve the department quality initiatives, implementing new quality initiatives in the department to drive change
- Attends M&M's as part of the quality improvement of the department
- Communicate effectively and in a respectful manner with all members of the emergency team as well as the multi-disciplinary team
- Discusses departmental needs and clinical issues with the CNC's/NUM on a daily basis and actively seeks their support and guidance when occasionally required
- Communication using the ISOBAR framework with all staff, patient and patient's family members
- Maintaining a safe work environment for staff and patients
- Assisting staff with de-escalation of conflict in the department that may arise on a daily basis
- Ensure that all staff involved in a clinical incident are very well supported, given a change to debrief, follow up with staff member days post the event to ensure they are supported and offered EAS services
- Attended daily bed management meeting with the Nursing Hospital Coordinator
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms
- Made strategic decisions to better allocate resources
- Assisted in interviewing and recruitment for the emergency department
- Assisted the NUM with NUM duties while on non-clinical hours
- Reviewed Riskman's (Reported Clinical Incidents) and implemented education and guidance to staff to ensure these incidences reduced or were never repeated.
Acting Clinical Nurse
Ipswich Emergency Department
02.2017 - 05.2017
- Monitored and coordinated daily patient care activities, including medical review, health screenings and flow through the department
- Used dynamic communication, effective leadership to liaise between management, clinical staff and community
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Maintained patient records and ensured patient privacy and clinical compliance
- Supervised team of 25 nurses in delivery of care
- Made strategic decisions to better allocate resources.
Registered Nurse
Ipswich General Hospital
01.2012 - 02.2017
- Educated patients and families on treatment strategies and at-home care
- Administered medications, tracked dosages and documented patient conditions
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms
- Advocated for patients by communicating care preferences to practitioners and verifying interventions met patients' treatment goals
- Managed central, arterial and PICC lines
- Trained and mentored new RNs on best practices, hospital policies and standards of care
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Collected lab specimens
- Answered patient questions and provided take-home materials for further information
- Boosted patient outcomes by prioritizing nursing tasks and assignments and accurately reporting on each patient's status
- Administered oral, intramuscular and IV medications to patients and monitored responses
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care
- Maintained optimal ventilator settings and operations to meet patient care needs
- Participated in hospital-wide initiatives and committees to improve patient care, satisfaction and safety
- Treated high-volume caseload in busy emergency room setting
- Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring
- Trained new RN hires to meet patient service goals, champion standards of care and improve patient overall satisfaction
- Delivered direct patient care, including stabilizing patients and identifying treatment options
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers
- Triaged patients in accordance with the ETEK guidelines.
Registered Nurse
Ipswich General Hospital
06.2011 - 01.2012
- Noted each patient's condition prior to treatment and adjusted dialytic therapy as needed
- Provided information to each patient regarding dialysis therapy, including side effects
- Learned through hands-on experience about proper renal functions, various types of renal diseases and dialytic treatment
- Dedicated each nursing shift to providing quality care to every renal patient, developing and implementing appropriate treatment plans
- Maintained infection control
- Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards
- Transported patients from rooms and prepared for treatments
- Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment
- Performed water quality monitoring tests prior to dialysis initiation
- Monitored and maintained aseptic techniques throughout procedures
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Collected lab specimens in adherence with safety protocols for patient tests
- Accessed patient's grafts or fistula for treatment.
Registered Nurse, Respiratory/Medical Assistant
Ipswich General Hospital
01.2011 - 06.2011
- Developed and adapted individualized treatment plans according to patient recovery goals
- Trained and mentored new RNs on best practices, hospital policies and standards of care
- Administered medications, tracked dosages and documented patient conditions
- Assessed, documented and monitored vital signs for more than 8 patients per day
- Recorded vital signs and medical history for 8 patients each shift
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Completed and submitted clinical documentation in accordance with hospital guidelines
- Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care
- Referred patients to multi disciplinary teams for review e.g physiology, OT, Speech therapy.
Endorsed Enrolled Nurse, Relief Pool
Ipswich General Hospital
06.2008 - 01.2011
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
- Collected specimens, monitored vitals and maximized patient comfort
- Documented patient intake and dietary requirements and assisted with feeding
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Provided personal nursing assistance in pre- and post-operative situations
- Worked in such areas in the hospital as surgical and medical wards, orthopaedic wards, stroke and rehab wards, paediatric ward, special care nursery, maternity ward, day surgery, emergency department, palliative care and outpatient
- During this time i was exposed to multiple different nursing experiences.
Education
Rehabilitation & Return To Work Coordinator Course
Kinnect Training
04.2024
Graduate Diploma in Nursing Specialising in Critical Care -
Griffith University
12.2017
Bachelor of Nursing -
Griffith University
12.2010
Diploma of Nursing -
TAFE Queensland Ipswich
03.2008
Skills
- Expert in use of multiple different MS office application
- Expect in data collection
- Team player
- Expert communicator
- Expect in documentation
- Care planning
- Staff Development and Precepting
- Broad medical terminology knowledge
- Culturally sensitive
- Infectious disease control
- Nursing staff leadership
- Organization and planning
- Patient education
- Family and patient support
- Triaging
- Staff performance evaluations
- Student engagement
- Patient safety
- Presentations and public speaking
- Training and coaching
- Performance assessments
- Safety and compliance
- Records maintenance
- Policy development
- Quality improvements
- Nursing supervision
- Privacy and confidentiality
- Negotiations
- Discharge planning
- Resolving discrepancies
- Problem-solving
Certification
- Prehospital Trauma Life Support (PHTLS)
- Basic Life Support (BLS) Certification
- Current AHPRA certification
- Advanced Cardiac Life Support (ACLS)
References
Jessica Morgan, 33947502, MorganJessica@ramsayhealth.com.au
Nurse Unit Manager Greenslopes Emergency Department.
Dani Thomasson, 0439 099 970, dani.t@risk2soultion.com
Project Manager Risk 2 Solutions
Timeline
Medic
Risk 2 Solutions
10.2023 - Current
Critical Care Nurse Educator
Greenslopes Hospital
01.2023 - 10.2023
Acting Clinical Facilitator/ Acting NUM EC
Greenslopes Hospital
06.2022 - 10.2022
Clinical Nurse
Greenslopes Hospital
10.2021 - 10.2023
Clinical Nurse
Gatton Hospital
01.2021 - 10.2021
Registered Nurse
Sunshine Coast University Hospital Emergency Department
03.2020 - 01.2021
Clinical Nurse
Ipswich Emergency Department
05.2017 - 03.2020
Acting Clinical Nurse
Ipswich Emergency Department
02.2017 - 05.2017
Registered Nurse
Ipswich General Hospital
01.2012 - 02.2017
Registered Nurse
Ipswich General Hospital
06.2011 - 01.2012
Registered Nurse, Respiratory/Medical Assistant
Ipswich General Hospital
01.2011 - 06.2011
Endorsed Enrolled Nurse, Relief Pool
Ipswich General Hospital
06.2008 - 01.2011
Rehabilitation & Return To Work Coordinator Course
Kinnect Training
Graduate Diploma in Nursing Specialising in Critical Care -
Griffith University
Bachelor of Nursing -
Griffith University
Diploma of Nursing -
TAFE Queensland Ipswich
- Prehospital Trauma Life Support (PHTLS)
- Basic Life Support (BLS) Certification
- Current AHPRA certification
- Advanced Cardiac Life Support (ACLS)
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