Summary
Overview
Work History
Education
Skills
Personal Characteristics
References
Timeline
Generic

Melissa Raso

Kewarra Beach,QLD

Summary

I am a highly motivated Operations Manager with 25 years retail experience, applying exceptional planning and problem solving abilities toward enhancing day-to-day activities. Results driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. My ambition to seek an Operational position that offers professional challenges utilizing interpersonal skills and excellent time management skills is my reason for the application of this job at CBRE.

Overview

25
25
years of professional experience

Work History

Operations Manager

Myer
06.2022 - Current
  • Actively drive a high performance, customer focused culture aligned with a focus on how non-customer facing activities can impact this
  • Lead, empower, coach and develop team to realise their potential and deliver best practice logistics, goods processing, stock preparation and Online activities
  • Have a mindset of continuous improvement to deliver both operational and procedural compliance as well as the ability to challenge and champion more efficient ways of operating
  • Manage support activities that deliver an efficient stock from dock to floor that supports both Store Replenishment and Online activities
  • Develop and manage the store's Safety, Compliance and Shrinkage plans through effective communication, education, monitoring, review and support
  • Monitor and manage the key cost lines of the P&L through effective management of payroll as well as the other key cost lines to support a profitable business
  • Provide overall operational support to the Store Leadership Team in the coordination of key events, eg Stocktake, as well as other operational aspects of the store e.g Facilities Management
  • Create positive tension in the store to drive the right outcomes

Customer Service Manager

Myer
07.2009 - 05.2022
  • Manage daily activities of team and business to drive financial performance
  • Optimize productivity of team by leveraging workforce management to ensure the right people, in the right place, in the right quantity, at the right time
  • Drive high performance, customer focused service and selling culture through role modelling, regular communication, feedback and recognition.
  • Maximize team's service and selling activities by minimizing operational activities, managing them effectively and delegating appropriately
  • Lead, power, coach and develop team to realize their potential and deliver best practice service and selling
  • Maximize time spent on selling floor to manage business, understand customer, coach team and embed new ways of operating
  • Actively seek out and identify opportunities for business growth and take appropriate action to investigate, initiate and implement
  • Implement and monitor company policies and procedures including Compliance, Shrinkage and Safety
  • Understand and actively promote all Omni-Channels to customers

Parental Leave

Myer
05.2016 - 04.2018

Trainee Manager

Myer
07.2008 - 06.2009

Departments: 12 month rotation of Operations, all Apparel, Homewares, Travel and Christmas

Team Leader

Myer
07.2007 - 06.2008

Departments: Women's Accessories and Apparel, Mens Apparel

Education

Management Development Program -

Myer
07.2009

Certificate IV Fashion Business, Merchandising & Management -

Melbourne School of Fashion
Fitzroy, VIC
02.1998

Skills

  • Management experience in a large fast paced retail environment
  • Proven history of developing and improving processes so that store activities run efficiently and support a focus on sales
  • Excellent time management and organisational skills
  • Ability to manage multiple priorities and work to strict deadlines
  • Proven experience in managing store operations and financial results
  • Strong leadership skills and experience in managing teams in a changing environment
  • Experience in stock integrity disciplines
  • Exceptional customer service and public relations skills
  • High level business acumen

Personal Characteristics

  • Motivated and proactive
  • Practical and hands on
  • Results driven
  • Exceptional attention to detail
  • Compassionate and empathetic
  • Approachable
  • Organised and collaborative
  • High energy
  • Open and engaging

References

  • Wayne Cosgrove, Store Manager, Myer Tea Tree Plaza, 0403 8101 115
  • Cherie Canning, Operations Manager, Myer Indooroopilly, 0415 444 613
  • Yvette Lewis, Operations Manager, Cairns Central Shopping Centre, 0408 347 155

Timeline

Operations Manager

Myer
06.2022 - Current

Parental Leave

Myer
05.2016 - 04.2018

Customer Service Manager

Myer
07.2009 - 05.2022

Trainee Manager

Myer
07.2008 - 06.2009

Team Leader

Myer
07.2007 - 06.2008

Management Development Program -

Myer

Certificate IV Fashion Business, Merchandising & Management -

Melbourne School of Fashion
Melissa Raso