Melissa Riva
Sydney,NSW
Summary
Approachable and professional candidate successful at managing several different projects at once and completing them in a timely manner. I am a hardworking and passionate job seeker with strong organizational skills, eager to learn and work effectively in a team environment.
Overview
9
9
years of professional experience
Work History
Tenant Concierge
DiJones Real Estate
01.2024 - Current
- Front Desk / Reception Duties
- Responsible for all tenant and property management communications including actioning work order, dealing with complaints, rent increases and vacating tenants.
- Effectively communicating with landlords and tenants.
- Writhing Leases both commercial and Residential
- Providing and explaining tenant ledgers.
- Managed key collections and returns for both tenants and contractors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members including landlords, tenants, property managers and contractors.
- Learned and adapted quickly to new technology and software applications including property tree, Rest, ADL, Bricks and Agent
Office Manager / Reception
Chadwick Real Estate
06.2022 - 01.2024
- Administrative duties to the CEO & CFO of the business
- Front of house duties including meeting and greeting clients.
- Streamlined office operations by implementing efficient filing systems and organizational strategies such as re-organising all three offices key log systems.
- Assisted in the recruitment process, onboarding new employees to promote a seamless integration into the team dynamic including training in relevant real estate programs and systems.
- Oversaw property maintenance requests, coordinating with the landlord to address repairs or improvements efficiently.
- Used industry expertise, customer service skills and analytical nature to resolve customer complaints or conflicts.
- Oversaw office inventory activities by ordering office stationary and event planing for all offices.
- Managed office operations while scheduling appointments for department managers and staff.
- Gained strong leadership skills by managing projects from start to finish.
Reception/Assistant to the Property Manager
First National Hornsby
12.2014 - 01.2020
- Front of house duties including answering all incoming calls and dealing with them in a professional timely manner.
- Meeting and Greeting Clients
- Wrote both Residential & Commercial Leases
- Daily trust receipting
- Was responsible for all tenant communication including executing rent increases, maintenance, property inspections.
- Sorted, received, and distributed mail & email correspondence between departments and personnel.
- Prepared conference rooms for meetings using proper setup procedures according to specific requirements.
- Conflict resolution between tenants and property managers
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Responded to inquiries from callers seeking information.
Education
Advanced Diploma - Interior Design/ Architecture
Whitehouse Institute Of Design
Sydney12.2016
Skills
- Excellent Communication
- Customer Relations
- Multitasking
- Good Telephone Etiquette
- Organization and Time Management
- Troubleshooting
- Analytical and Critical Thinking
Additional Information
I am trained in most property management & Real Estate software / systems including Rest, Property Tree, Bricks & Agent, ADL, Portplus, AgentBox, Docusign & RealTair
Timeline
Tenant Concierge
DiJones Real Estate
01.2024 - Current
Office Manager / Reception
Chadwick Real Estate
06.2022 - 01.2024
Reception/Assistant to the Property Manager
First National Hornsby
12.2014 - 01.2020
Advanced Diploma - Interior Design/ Architecture
Whitehouse Institute Of Design
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