Melissa Roberts
Cleaner/housekeeper
Redbank,QLD
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Housekeeper
Oaks Hotels
Brisbane, QLD
12.2020 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disposed of trash and recyclables each day to avoid waste buildup.
Self Employed Cleaner
Mel's Cleaning
Brisbane, QLD
05.2016 - 10.2020
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Developed and implemented comprehensive cleaning plan for entire building.
- Replaced light bulbs and other electrical fixtures as needed.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
Grade12 -
Park Ridge High School
Park Ridge, QLD 02.1990 - 11.1995
Skills
Residential cleaning
Cleaning techniques
Window cleaning
Cleaning bathrooms
Sorting and washing laundry
Ordering cleaning supplies
Mopping and sweeping
Care of fine art
Hazardous chemical training
Folding clean laundry
Housekeeping
Vacuuming
Dusting furniture
Vacuuming and sweeping
Timeline
Housekeeper
Oaks Hotels
12.2020 - Current
Self Employed Cleaner
Mel's Cleaning
05.2016 - 10.2020
Grade12 -
Park Ridge High School
02.1990 - 11.1995