Melissa Robertson
Brassall,QLD
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes. Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Courier Contractor
Annon Pty Ltd
Rocklea, Qld
11.2020 - Current
- Maintained adherence to stringent delivery deadlines.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Logistics Supervisor
News Corp
Murarrie, Qld
06.2016 - 11.2020
- Planned and arranged logistics required shipments.
- Maintained high standards of internal and external customer service.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Analyzed current shipping processes and identified areas for improvement in order to reduce costs or improve efficiency.
- Monitored workers and reviewed completed work for proper performance.
- Informed upper management or department heads of items loaded or problems encountered.
- Held staff meetings to share project information and address specific issues.
- Inspected equipment for wear, specifications adherence and issues.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Educational Consultant
National Training and Development
Yatala, Qld
01.2014 - 03.2016
- Coached students on making decisions on colleges and career choices.
- Counseled students on career paths, job opportunities, internships and other post-secondary planning activities.
- Maintained accurate records related to program implementation and outcomes.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Duty Manager
Woolworths
Darwin, Northern Territory
02.2005 - 11.2009
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Collaborated with upper management to improve productivity of operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Liaised with other departments to ensure seamless operations across the organization.
- Responded promptly to any emergency situations that arose during shifts.
- Handled employee problems in absence of general manager.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Business Diploma - Business Administration And Management
Aquire College
11-2013
High School Diploma -
Ipswich State High
Ipswich, QLD11-1993
Skills
- Logistics and Transportation
- Attention to Detail
- Dispatch Collaboration
- Working Independently
- Coordinating Efficient Routes
- Sorting
- Problem-Solving
- Delivery Management
- Valid Driver's License
- Clean Driving Record
- Time Management
- Valid Forklift License
- Valid Blue Card
- ABN
Affiliations
- Crossfit
- Netball
- Motocross Enduro riding. A family sport
- Camping
Timeline
Courier Contractor
Annon Pty Ltd
11.2020 - Current
Logistics Supervisor
News Corp
06.2016 - 11.2020
Educational Consultant
National Training and Development
01.2014 - 03.2016
Duty Manager
Woolworths
02.2005 - 11.2009
Business Diploma - Business Administration And Management
Aquire College
High School Diploma -
Ipswich State High
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Shane HarkinShane Harkin
Electrician at Nxgen PTY LTD/ UGL PTY LTDElectrician at Nxgen PTY LTD/ UGL PTY LTD
Stacey VaccaneoStacey Vaccaneo
Activities Facilitator at ALARA QldActivities Facilitator at ALARA Qld
Tyler MilesTyler Miles
Private Homeschooling Sports Facilitator at self employedPrivate Homeschooling Sports Facilitator at self employed