Summary
Overview
Work History
Education
Skills
Accomplishments
Attributes
References
Camping, gardening, beach, spending time with family
Timeline
Melissa Rose

Melissa Rose

Thornlands,Qld

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

22
22
years of professional experience

Work History

Sales Support/Tele Sales Manager

Priestley’s Gourmet Delights
02.2022 - Current
  • Support the Australian and NZ Sales team with supplying all new line forms, pricing updates as well as being the communication link between the sales team and supply chain team
  • Enter all leads from trade shows into the CRM/ assign leads to the sales team
  • Research leads for the sales team and focus groups to target within the tele sales role
  • Train the sales team of the importance of entering data into CRM – if it isn’t entered, it didn’t happen
  • Assist the supply chain team by entering in orders, organizing the freight, invoicing, and managing data management.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Retail Manager/Stock Controller

TerryWhite Chemmart
07.2016 - 02.2022
  • To deliver consistently high levels of exceptional customer service to all customers
  • Responsible for inventory ordering, merchandising and promotions
  • Educate staff on product updates.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Outbound Sales Consultant

TUH
05.2015 - 07.2016
  • Warm calling of potential leads to determine individual needs analysis and recommend the best insurance policy for each customer
  • Deliver consistently high levels of exceptional customer service to all outbound customers
  • Follow the sales process on every call in-line with company standards.
  • Made average of 45 outbound and inbound calls per day.

Business Services Assistant / Travel Coordinator

ExxonMobil
07.2009 - 04.2013
  • To create, maintain and monitor spend on work orders for administrative personnel
  • Requisition and administer contracts for various services for the Brisbane office (e.g., cleaning, building works, bus services, video conferencing, etc.)
  • Manage project office insurance policies and office leases
  • Assist the Business Services + Facilities Lead team with various projects (e.g., the Port Moresby Administration Development program)
  • Coordinate flight, accommodation, and car hire requests through ExxonMobil’s nominated travel management company/service provider.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Coordinated travel arrangements for staff members attending conferences or other work-related events, streamlining logistics planning processes.
  • Developed comprehensive meeting agendas, facilitating productive discussions among team members.

Team Leader

Flight Centre
05.2002 - 06.2009
  • To train and develop all staff to reach KPI’s and daily sales targets
  • Problem solve and manage all customer complaints daily using time management and outstanding customer service
  • Provide outstanding customer service to reach and exceed individual and store targets
  • Demonstrate a high level of business acumen to manage store business finances.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

SIRCHCS201 Certificate II in Community Pharmacy -

The Pharmacy Guild, Brisbane, QLD

Office Ergonomics Training -

ExxonMobil

Leadership Management Training -

Flight Centre

Certificate III in International Travel and Tourism -

The Office Business Academy

BSZ404A – Train Small Groups -

Tourism Queensland

Associate Diploma of Education Child Care -

Queensland Distance Education College – (Deferred)

Year 12 Senior Certificate -

Rockhampton Girls’ Grammar School

Skills

  • Microsoft Office
  • Galileo International Fares & Ticketing III
  • Dynamics 365 Software
  • Sales team training
  • Staff Management
  • Motivational Skills
  • Verbal and written communication
  • Sales expertise
  • Client Relationship Management
  • Sales strategy development
  • Sales Coaching
  • KPI Tracking
  • Lead Generation
  • Sales coordination
  • Team Recruiting and Onboarding
  • Relationship Building

Accomplishments

  • Named "Manager of the Year" in 2006 and 2007.
  • Managed the Most Profitable award winning sales team at Bateau Bay Flight Centre 2003.
  • Managed the Most Improved award winning sales team at Bateau Bay Flight Centre 2003.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a team of 15 staff members.
  • Named "Novice of the Year" in 2002.

Attributes

  • Keen team player with strong ability to multi-task
  • Effective time management skills with the ability to organize and prioritize work
  • Highly motivated, results driven, reliable and adaptable
  • Ability to build trust and form strong, genuine, and enduring customer relationships
  • Efficient and thorough with an excellent work ethic and attention to detail
  • Skilled problem solver, creative lateral thinker and very persuasive
  • Highly professional and meets set deadlines to high standards
  • Communicates effectively with all levels of management

References

  • Michelle Watt, Business Development Manager, TerryWhite Chemmart, 0407 299 464
  • Belinda Leversedge, Queensland Sales Manager, Priestley’s Gourmet Delights, 0430 946 514

Camping, gardening, beach, spending time with family

I love the outdoors, it probably stems from growing up in the country. We have a caravan and like to escape with the family whenever we get the chance.

Timeline

Sales Support/Tele Sales Manager - Priestley’s Gourmet Delights
02.2022 - Current
Retail Manager/Stock Controller - TerryWhite Chemmart
07.2016 - 02.2022
Outbound Sales Consultant - TUH
05.2015 - 07.2016
Business Services Assistant / Travel Coordinator - ExxonMobil
07.2009 - 04.2013
Team Leader - Flight Centre
05.2002 - 06.2009
The Pharmacy Guild - SIRCHCS201 Certificate II in Community Pharmacy,
ExxonMobil - Office Ergonomics Training,
Flight Centre - Leadership Management Training,
The Office Business Academy - Certificate III in International Travel and Tourism,
Tourism Queensland - BSZ404A – Train Small Groups,
Queensland Distance Education College – (Deferred) - Associate Diploma of Education Child Care,
Rockhampton Girls’ Grammar School - Year 12 Senior Certificate,

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